Well, I have to join the "should have read the reviews team".. Simple pool motor went south 6 months into my new home with existing equipment. & 036;575 for the warranty, that included the pool equipment, & 036;60 for their tech to come out and confirm and then they deny the claim saying it’s too old and normal wear and tear. Well what isn’t? How do these people stay in business?. 30 minutes on hold only for their rep to read from their contract, a small line in their contract you get after you buy that says they don’t cover unknown or pre existing conditions. REALLY? This just means they can deny anything that might cost them anything. I hope your company sinks without trace. Shame on you Principal: Mr. John B. Craddock, CEO • Ms. Kristin Lewis, General Manager.
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This complaint and/or review was posted on The Skeptic Files on 05:41 am, July 16, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/afc-home-club/.
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Carlie Tranmer
This is a total scam. You pay a lot and if you actually need repairs, they either do not return your calls, or they come up with a reason for not paying. Note that they belong to the Atlanta BBB, another total SCAM. They back their members even if they are scammers like these guys. Further, there is a so-called consumer site – “Consumer Affairs.” This AFC BELONGS to that site and and my negative review does not show – only bogus positive reviews. When I demanded a refund, they sent me a couple dollars. I am going to file a complaint with the FTC. If you have been ripped off, please contact the FTC. Here is the link:
Bok Fruth
We learned that AFC would only pay for a garbage disposal and not the labor. At that point, we realized this outfit is in the business of promising big and delivering small. We repeatedly sent letters per the terms of the contract asking for a refund but never received it. After e-mailing an inquiry today, the response was that their policy allows only a refund back to the credit card used for payment on the contract. I no longer have a credit card with that issuing bank nor do I remember which bank it was nor do I have another card from that bank. It’s been so long since that card was canceled that I no longer have records for it. | In constant back and forth e-mails today as I explained about the closed credit card, repeatedly asking for a check, I have been told they will only credit that closed credit card, and they will then consider the refund has been paid. I’m about to have a stroke over this. Here is the last e-mail from Kristin Lewis at AFC: | “If you pay by the card you will be refunded to the card and it will be the credit issuer’s responsibility to place this onto your new card or send a check. I understand you closed your relationship with them but this doesn’t change the fact of how you paid for the membership and it is not my duty to change my policy because of a card you open or close.” | Kristin Lewis issued a heartless, couldn’t-care-less ultimatum that my refund will go into a bank somewhere, and if it is lost, she bears no responsibility, whether or not it gets back to me. It’s a take-it-or-leave it, middle-finger response. She goes home with a clean conscience. | It has been so long since I canceled that credit card that I no longer have any records on it. This is a terrible business that has absolutely no regard for its customers or how its business is viewed by potential new customers. | I strongly advise anyone considering this company and its so-called product to avoid it like the plague. They are not the kind of upstanding people I am used to dealing with.