I had an initial quote of $4461.00. I did a physical inventory list, and even submitted competitors walk through that came onsite to the house. Kenny, the salesperson, told me he was promrily concerned with the big objects, that the “software” program would calculate the boxes etc. He way underestimated the amount I had to move. Once they loaded the truck they informed me I lowed an additional 2100.00 because I had more than they anticiagted. They help my furniture and refused to deliver the finiture until I paid the balance despite federal law stating it was illegal.
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Published01 September 2017
Submitted by: Anonymous
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Lenard Trocinski
Hired all state van lines for a cross country move. They made us buy a crate for $450 for our harley Davidson motorcycle, at the last minute as it was custom painted, even though they knew we had it prior to the move. It wasn’t mentioned until they were about to load it up. So we agree, pay $450 additional. Were told 7-8 days to deliver. 14 days later they finally arrive. Every call asking where our truck was one lie after another. The truck broke down. It’ll be there tomorrow. Theyre delivering to another family in kansas then down to you. On and on. The truck hadn’t left Chicago until the day they decided to deliver. The harley Davidson was tow strapped to the front and rear fender scratching the paint down to the metal. No crate!! No $450 crate. They claimed an “error”.and 14 days later we got a “good faith” refund for the non existent crate. They refuse to pay for the custom paint job. While unpacking, a box of mens diamond jewelry was with our belongings. Clearly, NOT MY STUFF. notified all state who wanted US to pay to ship it back to them. I tracked down the owner and he got it back. They lost my deceased ww2 vet father in law’s artwork from his time overseas, a sentimental painting that I can’t afford to replr, an entire box of brand new Disney dvd’s from a baby shower for my infant that I moved with, furniture dolly and numerous other small items. All irreplaceable either due to sentiment or inability to afford to replace. They changed movers on us at least 3 times prior to delivery and when they finally mosied to my door refused the money order made out to all state van lines and wouldn’t remove an item and threatened to leave with my stuff if they didn’t get the correctly made out check. We did get a new money order & wrote in the memo section “for movers”.and at that point, one of the movers pitched a fit and wouldn’t begin unpacking as we wrote on the check and now its no good! Eventually hid coworker got him to see reason. To this day they’ve offered $120 for my missing and damaged items. The paint on the fender has to be shipped back to the place that did the job and its $900. I told them to keep the money, just please, please find my stuff. They say its gone. Sorry. If I had known, if only I had known. Now ill tell anyone who’ll listen how horrible this company is.