Sir/ MamToday my Colleague who was admitted in your Indore”s Apollo-Rajshri Hospital for 4 days got discharged. And we came to know how your hospital cheats with patients. Hospital issued the bill no. 93 Dated 27.04.15 of Rs. 38152/- in which Rs.33638/- was charged against treatment, Room Rent, Tests etc. and there was SERVICE CHARGE of Rs. 4514/- with no details mentioned on the bill. When we asked about this amount then MS. Monica Madam who is TPA in the hospital told us that we charge 20% of total amount except Docter Fees and Medicines and also she tried to defend the charge by saying that hospital has many expenses which is covered under SERVICE CHARGE. When we asked for the details of this so called Expenses, Suddenly the her soft tone has changed to rude tone and she said you will have to pay this amount as we charge it from every patient. Now may I know from your side which are those expenses who is covered this head Or this is the way to cheat with patients. Also I like to mention that above mentioned amount is disqualified by our TPA saying that we can”t cover such type of vague expenses under policy. When tried to discuss this issue with your available authorities in your hospital. Everyone was rude and tried to justify the charges. I would like to mention that when we were admitting our patient in your hospital your well trained staff didn”t tell us about this hidden SERVICE CHARGE. There is no clause in your admission form regarding this fake SERVICE CHARGES that you are claiming in bill. and your receptionist also told us to go to the police and lodge the complaint against them. So, this kind of service you are providing through your hospitals. Each and every one was answer less there. Therefore, I like you to Intervene the matter and ask your Indore hospital to waive-off the charges. Your Prompt reply is awaited.
www.apollohospitals.com
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Published14 November 2019
Submitted by: saurabh_10
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Donte Mudge
Worst experience sending money to UAE exchange from Saudi Arabia. Very lazy, non cooperattive and even deduct heavy amounts once making the payments. Nightmare is that there is no one to whom you can complain about all these mal practices. Almost all the offices in the search list of UAE exchange Delhi are closed, they don”t operate, one or two respond to the phone and they never pay on time and ask for deductions.
Grazyna Jurcik
Very commercial driven and incompetent staff and service especially with their international patients department. Very bureaucratic management and their doctors don”t give attention to their patients. I strongly DONT recommend this hospital to any international patient. There are several private clinics who are way more qualified than Apollo. For every international patients I strongly recommend you explore options very well and remove Apollo from your list.
Augustina Granstrom
This doctor is a fraud… He only prescribe the same counselling for every person without even seeing and examining the patient. He is only running his business and doctor only for millionaires not for middle class or lower middle class. I was there for my child”s speechdelay problem about a month ago but he without examining my child just gave us a piece of paper mentioning to attend the counselling for parents. To attend the training was impossible for us so we politely ask his to just listen the medical history of our son but he refused that first attend counselling and then he will listen. I visited him twice but only wasted my money. I asked him politely that I cannot attend counselling as we have no one here where we can keep our children. But he doesn”t even listened it and said rudely that it is not his problem. I would like to say 1- If counselling is mandatory for every person then why he takes the visiting fees. At the time of registration they can say he will see only after counselling. I wasted my money twice. And he even not examined my child. 2- If counselling is that much required then it should be categorised for different purposes. He is only prescribing the same medication for different diseases. Lastly I would like to draw attention of medical counsel to look into this matter as this man is a dacoit under the skin of doctor…