Bershka

we baught a mobile case from Bershka Mall of Arabia, it is sold as an 8+ cover, however after paying and while still at the store we tried it and it didnt fit, the store refused to return it or even exchange it . The store manager was very rude to us and he kept on trying to make the cover fit, hence he broke the cover, not to mention that he was about to break my brand new iphone 8+. When he failed to put the phone, he acted like it was not his problem and there is nothing to be done. His attitude was like you can hit your head in the wall, and that it is not the store”s responsibility. We chose to buy from bershka, as it is a respectable store, however it turned out that it is a low quality service store. If we baught it from the a guy on the street he would have been more respectful. We paid a huge sum for a cover, expecting good quality and decent customer service, however both were trash.

Today is was in the store in Berlin at kurfstendam . I was amazed by the new collection and already tried many pieces until I saw the amazing mannequins from menswear . I took my way up to the menswear section and found the items that I was looking for . On my way I found at fitting room with literately nobody in, no customer and no staff . I was happy because before I was in a crowdy fitting room where I oulndt even think clear because all what I could here was the staff yelling to customers about how many pieces they had . I was done trying but my friend was still in the fitting room . I finally saw a staff member and wanted her about a jacket I saw but couldn”t find . I asked her polite if I could ask her something . Without seeing my friend ( who is a girl by the way ) was the first thing she said that I”m not allowed there, that it”s a men fitting room and I should leave to the woman”s fitting room .. I was so shocked that I dindt even reacted . I”m so shocked that she looks at me, judge my gender and then tells me to leave !? What if I”m a transgender ? What if the line is so long and I went all the way up to have a less stressful experience! Honestly I hope that this is not how berska works because I would definitely not put any foot in the store again even if it was always my fav store at kdam .

Thursday (25.07.19)at about 7:00 pm.. I went to the cashier desk of Bershka Berlin, with a smile and friendly way to return a T-shirt… I returned it, BUT, after a very unwelcoming tension attitude. I was talking to the cashier girl whom I have got the purchasing by, she started the conversation with a little bit attacking attitude and serious face, but eventually agreed on the return after I reminded her with the note she wrote on the receipt, on 22.07.19, (dreckig+ riecht nicht gut) which is (dirty because of make up marks and not smell good) and that she and anther nice colleague cashier guy, told me to try to clean it, if it still smells, I should return it, because I have first asked whether this smell is from the material itself or maybe from bad storage conditions… I liked the T-shirt color, I wanted to buy it anyway and give it a try.. At this moment of refunding, a totally unprofessional approach of a blonde colleague cashier girl who involved herself into my issue with a very angry face and hand gestures, she insisted not to accept the return claim, because the price tag is tied manually by me to the shirt. However the girl I got the purchasing by, has already agreed to return it. Because there was no way to clean it with the tag attached! This tension in turn, made the girl I was talking to, very nervous and angry and she started to reply to me without even looking to me, which is completely disrespectful and unacceptable! the blonde girl called over the manager or the supervisor, I do not know.. he came and listened to me and immediately told her to return the item because simply it is of very low quality that makes the shirt smells! and also because of the note on the receipt. I pet no one would ever buy any piece of this shirt, because of the smell. If this cashier girl professionally mature enough, she would not have done this! she better developed this anger because the low quality material Bershka has used! Train your service providers how to deal with all such cases, so when a case like this comes to the surface, they can recall better respectful behavior to your customers. specially that the first cashier girl have charged me with 15.99 euro by mistake on the same day I bought this shirt, and I went to her next day to see why is this, and get my money back, in a nice way, I did not make a song and dance about it as they both did today, showing me no respect! as if it is a personal issue with them! and no one had apologized to me! I left the place shocked and pissed off, thinking to myself I will never go there again! I hope positive action will be taken to avoid such irresponsible unprofessional attitudes with customers. Dr. Moussa

The day 19 july 2013 was the worst day of my life! This happened in Bershka shop in oxford street where an employee started to insult me and my family. She was verbally abusing me, saying ” hi, son of a b****, you have to die, you and your family”, and displaying physical violence: following me around the store and slapping me repeatedly in front of other customers and her colleagues. The store assistants did nothing to help and allowed the situation to continue through my shopping experience. After around 30 minutes of me trying to ignore her and continue with my shopping, she slapped me again, stronger than before. I raised my arm in self defense and she miscontrued this as an act of violence, and called the security. They then ejected me from the fitting room and the store. By this time the police had been called and confronted me outside. Throughout the whole ordeal, the manager and security did not question the employee or allow any explanation. I feel that I was not treated with the respect any customer or person deserves. The employee in question was my ex-girlfriend, by name of KLEINE JANINE FERREIRA DE PINA. She was supposed to be working in the stockroom during this time, but was allowed onto the shop floor in order to harass me, and show me and my family disrespect in front of other customers. After extensive questioning with the police, they agreed that I was the victim throughout this ordeal. By this time I had been required to spend 12 hours in prison, with no food. This was entirely unnecessary and demeans my human rights.