Worst company and service I have dealt with: | 1 – refuse to stand by their product | 2 – outsource a trash warrany company that refuses to serve their purpose! (CCR Warrant) | 3 – constant lies | I received a defective device. Blu refused to replace with a working model, and their warranty company only offered to “repair” the phone, and that would take up to 2 weeks. I did not buy a new phone, to end up with a refurb after a few months! | Returned phone to Best Buy, who swapped me out for a replacement – THAT WAS ALSO DEFECTIVE. GPS never works, SD card causes the phone to constantly crash. I need to shut the phone off & take the battery out at least 4x a day. Basically inoperable. | Have been going in circles for 2 MONTHS trying to get a working phone – not this model. They have constantly lied:’ | 1 – about their customers not having an issue w/ their warranty company (check BBB) | 2 – about being a US company (return address is to a freight forwarder) | 3 – about receiving a replacement | An “F rating is not low enough. Stay far, far away from this company. | Their practices and methods should not be tolerated in the US. Competely unacceptable.