Richard is one of the LOUDEST managers in a service position I have ever encountered. He yells at his employees in front of customers, he is arrogant and rude. He made disparging remarks to a group of elderly men who liked to meet at this location. Because they only purchased coffee, Richard, in a loud voice, would make fun of these men and their purchase, or lack thereof… loud enough for the men to hear and other customers too…needless to say Richard got his wish…they have taken their business elsewhere and make sure they tell others how they were treated. I, for one will think twice before I ever go into this Brueggher”s again. Richard could use some anger management training as well as sensitivity classes…what a rude man…should not be in the service industry
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Published01 December 2017
Submitted by: Annette Mantkowski
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This complaint and/or review was posted on The Skeptic Files on 21:01 pm, December 01, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/brueggers-bagels-brueggers-enterprises/.
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Enola Mccrosky
Went to the Breugger”s in Belmont MA at 8:30am. Hardly any bagels ready for sale. I would think 8:30am would be a prime time for customers to come in for bagels, so it seems crazy to me that very few varieties were available. No cinnamon sugar, no cranberry, no everything, only one blueberry which I snagged. This is not an isolated incidence. Often times I go in and there are not bagels ready. The store is a bagel store, correct? Also, the line is always long. My opinion is that the staff is required to make complicated items for a takeout/fast food place. And too many items on the menu. Creamers are always empty, regular coffee empty.
Trista Lofgren
Went thru the drive thru…no other cars there…waited 10 minutes at the window without anyone acknowledging I was there…simply ordered an egg sandwich and a water…there was an employee visible sitting down, playing with his iPhone…occasionally rubbing his face and nose and other body parts (underarms)…never once looking up. When I finally received my order (a woman was pleasant but didn”t acknowledge my long wait) I did not say anything about the other employee but wished I had… When I opened my sandwich…it had a black hair in it about 2 inches long…I don”t normally complain but this last icing on the cake made me think this experience warranted a complaint.
Sirena Massmann
Today, Wednesday, June 19, 2019 Just shy of 8 am, I went into the Manlius, NY location and got an iced coffee and a toasted onion bagel with plain cream cheese just like I always do. I usually don’t complain but this is the third time I have had an iffy experience here. I understand mornings can be busy and crazy with people stopping in on the way to work just like myself. Today, the young girl who was making the bagels and other sandwiches, was on her phone and then just walked off on her phone and went into the bathroom. The poor woman running the cash register had a line of people to cash out and then was trying to take care of me and all the other food orders. The cashier was extremely apologetic and had amazing customer service skills and got right over to me as soon as she could. Finally, someone from the back came out and helped as the cashier stated the other girl took off on her phone, AGAIN!
Dorthey Brunsvold
To whom it may concern, I am writing in regard to my recent visit to your location in New Hope, MN. I love this location and this will not change that but I believe I was accidentally over charged during my recent visit. I took a survey after my last visit which gave me a coupon for 3 free bagels. During this visit I got my normal bagel and cream cheese along with 3 regular bagels and a separate container of cream cheese to go. It was not until I returned home that I realized I was charged “3 bagels” 3 separate times along with the other 2 items I knee would not be included in the special but only one of the “3 bagel” items was credited. I will attach pictures of the items I purchased, the coupon, and my receipt. The price seemed high at the register but it was busy so I didn”t look much into it until returning home. I am wondering if this receipt is correct and if it is not if any sort of credit could be applied. Thank you
Vivan Loudy
This morning I stopped at the Bruegger”s in West Hartford Connecticut around 8:50am. I ordered a bagel with cream cheese. The person preparing my bagel grabbed a bagel, took a dirty rag from the counter, wiped the knife with it, cut my bagel in half, and then stuck it in the toaster. Another worker then took that same dirty rag and took a dirty tray and started “cleaning” that tray with it. While I could understand the same rags get used to clean counters and trays, those same rags should not be used to clean the knives that are being used to cut bagels in half. When I pointed out that she used a dirty rag to cut my bagel in half, and pointed out that the same rag had been used to wipe the tray, the worker looked at me incredulously as if I was crazy to want my bagel sliced with a clean knife. The worker who had “cleaned” the tray with the dirty rag then rudely said to me, that “everything is cleaned with the same rag”. She claimed that it was sanitized before. Just because something had been sanitized a few hours earlier, does not mean that it was still clean after a few hours of using it to wipe down counters. Instead of justifying their rag policy, they could have apologized and offered to make me a new sandwich with clean utensils. I then explained to her that I did not eat pork and when they clean counters and trays that may have pork on them and then clean the knife they use to cut the bagel, I”m not able to eat it. This is when she said oh if you have an allergy then we can get a clean knife for you. So only If I have an allergy will they use clean utensils to cut the bagels? It seems like an unsanitary procedure to use dirty rags to wipe utensils that will be used to handle food. Overall, I was extremely disappointed by the service I received. Not only did I receive a bagel that I could not eat, but I was treated with disrespect during my visit. I am not inclined to visit Bruegger”s again in the future after this incident.
Sebrina Serene
The past three times I have gone into my local Brueggers they have not had soup. It”s something that I look forward to and have been very disappointed each time. Today the employee told me that I should call ahead of time to see if they have it. Another employee voiced that many other customers that day were disappointed and just left without purchasing anything, as I almost did. I ended up going to Panara nearby to get soup, which I did the other two times this happend. I will no longer go to that store to avoid disappointment, I don”t find it necessary to call ahead to see if there is soup when it should be readily available. I was there at 1:30 this afternoon.
Kasie Stewardson
Went thru the drive thru…no other cars there…waited 10 minutes at the window without anyone acknowledging I was there…simply ordered an egg sandwich and a water…there was an employee visible sitting down, playing with his iPhone…occasionally rubbing his face and nose and other body parts (underarms)…never once looking up. When I finally received my order (a woman was pleasant but didn”t acknowledge my long wait) I did not say anything about the other employee but wished I had… When I opened my sandwich…it had a black hair in it about 2 inches long…I don”t normally complain but this last icing on the cake made me think this experience warranted a complaint.