SCAM ARTIST ALERT!!! Omg please stay away from this company..this is for the standard pacific division in the inland empire..here are the names of the people that take your money and lie, lie, lie..the names of the SCAM ARTISTS are as follows: Annette lucero : [protected]@Stanpac.com Matt Schemenauer : [protected]@Stanpac.com Lorie Yates : [protected]@Stanpac.com It’s really sad but there is no customer service here! Please please please..I don’t want to see anyone else go through what they put us through..I hope anyone who reads this and was thinking of buying from them BUYER BEWARE
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Published01 August 2017
Submitted by: TruthBeTold1
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This complaint and/or review was posted on The Skeptic Files on 22:42 pm, August 01, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/calatlantic-homes/.
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Mozelle Wholey
We purchased a Standard Pacific home in 2011 as the first owner. We are now in the process of selling this home and after the inspection it was revealed that there are serious issues with the Stucco/EIFS. At first we thought the cracking was due to just settling but after the inspector provided his report, it showed that when the home was built, the builder(s) did not install the Stucco/EIFS to meet the 2009 International Code Council standards. Flashing was not installed, weep skreeds were not installed, expansion/control joints were not used and caulking was not done around the vents. Because of this we have experience sever cracking and rust on the stucco which means there is moisture behind the EIFS. CalAtlantic came out and said they are only willing to add the flashing and repair the cracks and re-paint. The problem is, this is only a band-aid and does not address the issues that was found by the stucco inspector. CalAtlantic”s position is that the weeping and expansion joints were not required at the time this home was built, but after speaking with the inspector and actual Stucco inspectors, this is not correct. Since this house was build in 2011 it must comply with the 2009 International Code Council guidelines. Because of this negligence I am now at risk of losing the buyer for my home. I am not being forced to contract with someone to fix the issues which will cost by over $5, 000. I will never buy another home from this company and I will continue to broadcast my experience with every outlet possible.
Gerald Murga
We moved in June after waiting for the construction to be completed for a year.AC/Heater issue has not resolved since then. Second floor has a smaller unit. One room overheats, or overcools while the others perform so poorly. It gets really cold or hot in those rooms depending on the outside temperature. Several people came to the house. Several calls made. We have to abandon our jobs so they can come to the house. When I several I lost the count. Each time they come they don”t” know what is going on, clueless, or they are giving a different science lesson which I find it extremely funny because I am a scientist. Calatlantic warranty manager would care less. My husband emailed him several times. No sympathy. Brand new unit and it is working like it is 100 years old. Let me tell you about the paint. By the way we didn”t hold back from any expense. This house cost us 927 thousand. So yes we do expect high quality work. You simply touch a wall with your jacket it leaves a mark. Any cord gets near to it, forget it. I talked to them and they said that is what they use in every home. There is so much more stuff since the day we moved. Painters, drywall people, stairs people had to come several times to correct areas that had bumps, scratches, uneven walls. Some of them could not even be resolved. I just gave up. Pool had surface issues, and now the whole coping is being redone. We installed a whole technology system overall the house, central speakers, cameras, etc. But the ethernet cables do not work properly. Wifi is not working properly either. We hired an outside technician to resolve. They said when the Calatlantic contractors installed everything they created a huge mess. Everytime we talk to them they blame spectrum or the speed which is not the issue. Technician informed me that it has nothing to do with that. My school has the same speed and the whole school benefits from it. My husband works from home, yet connection continuously fail. There is no cellphone reception in the neighborhood. So you depend on wifi calling. Well if there is no wifi, guess what? Manager didn”t care about our concerns either. We sold our home and wanted a brand new home because we didn”t have time for contractors to repair. Since the day we move there is not a month go by we did not call for ac issues or paint job or technology issues. I have several emails, text messages to the builders, phone calls, warranty requests to document my concerns. Currently I am still waiting for AC/heater issues to be resolved. Calatlantic warranty manager and the Delair supervisor were supposed to call me on March 13 after my request on March 12. Still nothing. We would like our warranty be extended, because we do not trust the quality of the Deklair product anymore. If this is an architectural issue, it has to be resolved.
Leeann Bliske
We have had trouble with CalAtlantic Homes since we started our contract. Our builder has done a phenomenal job with our home, but due to restrictions from corporate I feel like he has to play the game and he can only do what they allow him. We had issues with our air conditioning unit right from the start, and after multiple attempts to get them to make it right, they finally did. Make sure you know exactly what”s going in the home. Our model home is very different than what was built and they don”t tell you about that. We are now dealing with a horrible cut in the island. It looks atrocious. We asked them to make it right, and again, we are having to fight this one out. I will keep you all updated, but I would like to warn anyone considering purchasing a home from CalAtlantic to really consider what”s important to you. If you need a company that will advocate for you and not use “bait and switch” techniques, stay far away from CalAtlantic.
Lashell Lenski
we had water swap into our home from hurricane irma. We were the only house on our street that this happened to. Calatlantic made up how and where the water came in from and told us they wouldn”t help. Told us “oh well”. The stated the water came in through the door of window. Neither place has any water damage around it. Florida hones are supposed to withstand 140 mph winds but that doesn”t include water coming in.
Dung Merana
We bought a house from this company we were mislead about the loan and also about the property lines. We were told we shared the fire easement with neighbor when in fact they put the fence in wrong spot and it was entirely our property and the front fence was pushed back to more than half the property. They were quick to blow our concerns off, I regret every buying this home and trusting anyone at the company.
Jacquline Eggers
We bought a brand new over million dollar home from Standard Pacific. We found out that is was NOT built to City Code – it has exposed and rusted reinforcement rebar all along the foundation footing. By City Code this steel needs to be at least 3 inches in the concrete. They will not address or assess this construction defect properly. Their “fix” is to put “rust-o-leum” on it.
Dania Hertle
We are purchasing a new home from calatlantic. All contracts have been signed. However, many things were not disclosed. We purchased a spec home and were given paperwork on many of the selected plans and options, but not all. For a lot of the plans we were shown pictures and directed to the website. We asked for several choices for things which had not been started yet, such as a color on shutters and garage door, a side door to the garage, months in advance, but were always told absolutely nothing can be changed. Although we were misinformed regarding kitchen appliances, where we were told the appliance set up was totally different from what was installed. Same with kitchen lighting. Sales representatives we dealt with informed us they were not allowed to address such customer concerns. Now we see the garage door has no windows. The model we were shown showed windows, also the picture of our model on the website shows windows. The construction manager told us his blueprint, which we never saw, did not have windows. Then, for the first time, we were sent a selection sheet showing a door without windows. This was not in any of our previous paperwork. We are spending an enormous amount for this home, and are treated like we are a real bother for asking questions and pointing out misunderstandings. It would be easy to change the panel to one with windows on the garage door, it hasn”t been painted yet, but they would rather fight about it than admit we were misled, and make the correction. We have bought several new homes and spec homes in the past, but we never treated with such an uncaring attitude.
Basilia Fermin
The sales rep in Legacy Ridge, Westminster, CO said on our first visit that a list of options she presented could be modified. We stated at the time that we would not want the wet bar in the basement and could use the savings on something else we wanted, such as hickory floors. The sales rep did not say “no”. Later after considerable effort to review the application, disclosures, and get a loan commitment, the rep said the bar could not be removed. We then explained that we had an aversion to this, as some of the family does not consume alcohol, and we did not want a central feature like that. The rep still said no, even to the possibility of putting in a plumbing cap, or some way to minimize the option so as not to be a “bar”. We are disappointed that we had to request our $10, 000 deposit back, and now we are out of pocket $700, because we did get permission to add a fireplace in the living room upstairs, and had to pay that to get the permit. The rep also said we could be reimbursed for driving about 40 miles to see a built version of this model, which we did. We imagine that”s gone too. Overall, a disappointing experience. It truly seemed like the house would have been great if CalAtlantic could have compromised, but the rep said that “corporate” refused.
Cassi Rosenheim
We purchased a Standard Pacific home in 2011 as the first owner. We are now in the process of selling this home and after the inspection it was revealed that there are serious issues with the Stucco/EIFS. At first we thought the cracking was due to just settling but after the inspector provided his report, it showed that when the home was built, the builder(s) did not install the Stucco/EIFS to meet the 2009 International Code Council standards. Flashing was not installed, weep skreeds were not installed, expansion/control joints were not used and caulking was not done around the vents. Because of this we have experience sever cracking and rust on the stucco which means there is moisture behind the EIFS. CalAtlantic came out and said they are only willing to add the flashing and repair the cracks and re-paint. The problem is, this is only a band-aid and does not address the issues that was found by the stucco inspector. CalAtlantic”s position is that the weeping and expansion joints were not required at the time this home was built, but after speaking with the inspector and actual Stucco inspectors, this is not correct. Since this house was build in 2011 it must comply with the 2009 International Code Council guidelines. Because of this negligence I am now at risk of losing the buyer for my home. I am not being forced to contract with someone to fix the issues which will cost by over $5, 000. I will never buy another home from this company and I will continue to broadcast my experience with every outlet possible.