This customer Donzel Curry is a thief . He called us for service , on a recorded line , we gave him our price and scheduled an onsite appointment with him after he agreed to our price on a recorded call. In the phone call he verbally gave us permission to charge his card for the amount of time our service would take. | On this recorded phone call he read us the card numbers, to the same card in question and gave us permission to charge this card in question for the amount of time the repair would take. We have this phone call recording with Mr Curry , and can provide it as proof . We always have a senior tech who works side by side with an onsite tech who is at a customers house .