Since I can”t afford dental insurance I looked for a savings/discount plan, that”s how I got dentalplans.com, I decided to look for dentists that accept this plan, i found a dentist through THEIR WEBSITE near my home, I called and they had no idea what i was talking about, that was a sign . So I called dentalplans.com to tell them that the information listed on their website was incorrect . The agent I talked to told me that probably that particular dentist recently had canceled their agreement, and that the info in their website is updated once a month . She sounded convincing, and offered me help to find the right plan for me, so I accepted and got a plan called “Solstice Plus Plan One” for $134.95, she said that this plan was the best because the fees were “set” with dentist and would never change, also that the office visits were free as well as the X-ray, I actually have the list with all fees for different services . I made an appointment for this morning, I had to get Xrays and a tooth extracted, when I was done I had to pay $240, 20 for the office visit ( that was suppose to be free ), and $220 for the tooth extraction ( according to their list $125). I had no option but to pay $240 since I was in pain . when I got home I called dentalplans.com and explained the situation, the agent told me that the dentist i went to wasn”t affiliated with them, unbelievable, I got it through their website even when i was talking to agent i could see the dentist name on my screen, not only that, i called the dentist office and they even said that they accepted the dental plan BUT that the fees I was provided with were not accurate. End of the history, I just canceled my membership with dentalplans.com. I now need to get refund for $134.95. What a waste of time, this type of companies shouldn”t be out there giving incorrect information.
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This complaint and/or review was posted on The Skeptic Files on 10:59 am, December 04, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/dentalplans-com/.
The reviews & complaints posted about DentalPlans.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. The Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, The Skeptic Files cannot be held liable for the complaints and reviews posted about DentalPlans.com as per Section 230 of the Communications Decency Act.
Leland Stiely
Went on line to cancel my dental plan and was told I would have to call. Proceeded to call and waited on hold for 25 minutes only to be told that I was unable to cancel. When I asked the lady why their live chat personnel told me to call to cancel if it was not possible she said that is policy. How ridiculous is your policy that a person employed by your company on a live chat with a client can’t just say you are unable to cancel. Then she says that they will have to call me to renew so I can cancel then, so I asked her why they did not call me last time I was to renew? She said I just added it to my profile on July 3rd, 2013 but my renewal date was August 11th and they renew 30 days prior. Again I said I never received a call and she then changed it to 30 business days. I was so frustrated I hung up on the operator. Just be honest with people whether its on live chat or a phone call and don’t waste my time.
Renetta Swantko
This is a major scam operation! I can not understand how the authorities did not bust this scammers so far. They will be nice and they will promise you Great discounts on dental treatments. You will be so happy to believe that you are going to save hundreds and even thousands of dollars off the dental services you or your child need. They will provide you with list of participating dentists. You can pick either one. None of them is going to honor the discounted rates that were promised you! None! Forget about the free xray! Forget about the 2 free teeth cleaning that was promised to you! When you will call back to inquire and complain they will no longer be nice and polite with you! What for? The sucker already swallow the bait. I lost $164.95. Even though I called and complained they got the nerve to auto renew my membership. Is this a joke. While I am writing this I am on hold on their line. I called and asked not to charge my credit card. A representative put me on hold for 8 minutes until I realize no one is going to take my call. I called again, put on hold again. Stay away from this scammers. Do not waste your money. I know that dentists are expensive – BUT you are not going to save any money with this plan. As a matter of fact you will simply lose the membership money, pay regular prices for dentists and will ad tons of frustration to your life. STAY AWAY!!!