They did the same to me back in 2018… I bought a new unit off them and it did nothing as advertised. I couldn’t load a normal car properly without bashing the back of my truck. I called them and they basically blew me off. Said I needed to remove my tailgate and not tow pickups etc. I tried fpr a refund but was told to pound salt. Im currently working with others scammed in the industry to take legal action against this company.