I bought a $9.99 update your drivers package. Was surprised to get an email thanking me for buying a subscription. I had no idea I had bought a subscription. They did not make this clear. | I emailed as soon as I knew to cancel. They responded that after looking at my account THEY felt I had the wrong driver support package or maybe I didn’t know how to use it. | This made me even madder. I asked for a refund NOT for help – My reason for wanting a refund was stated clearly in my refund request, that reason being, Hey, you pulled a fast one on me by signing me up for a subscription without me know it…I don’t want to do business with you. | Then I had to request a refund all over again. That was the only option I had. So I did. THEN I receive an email stating moneys already paid are not refundable. | Wow! Why didn’t you just tell me that in the email you sent me in response to my refund request? I will tell you why, they still wanted to rope me into their service and/or wanted to stretch the process out so they could charge another month to my bank account. | Sleazy company. Wil I miss the $9.99 cents? Of course not. Companies like this need to be called out.
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Published27 April 2018
Submitted by: Anonymous
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This complaint and/or review was posted on The Skeptic Files on 00:14 am, April 27, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/driversupport-review/.
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Debbi Brookie
How did they even get my info? I don’t shop online and I have not misplaced my CC. Total crap
Constance Mijangos
I am sick to death of these companies whom you deal with for one particular thing then decide they can withdraw money from an account any time they like. Not large amounts – granted – but constant amounts that add up. Now I paid for a driver support system last years that did not require renewing until November this year and discover that Driver Support in Austin Texas have taken money from my account to pay for a further driver support update that I neither requested nor required. Worse still I go t nothing for it anyway. I want my money back and I want them charged with illegal use of a debit account. In my country what they have done is tantamount to stealing and that is just what it is stealing from an account using the debit system via that person’s previously used visa card. This is sickening and I do not want this to go on happening. Please do something about this The only email address keeps coming back to me. How do I stop it from being debited again?