easyCar.com

easyCar.com Review

Regarding Booking Reference # [protected]. Car rental between 4-23-16 and 4-28-16, under Sarah Hanson. EasyCar did not respond to my repeated emails when I had questions and complaints before and after our car hire. EasyCar also mislead us about the actual price of the car hire. They did not tell us that NO insurance was included in the rental quote. We only found out when we presented the voucher upon pick-up of the car. Every other car hire we have gotten in the U.S. and in Iceland included basic insurance in the quote price. EasyCar and the car hire company they booked us never sent us any receipts for the additional insurance and fees we found out we had to pay when we picked up our car hire. Our experience with the car hire company itself was awful, and I would expect EasyCar to recommend only trustworthy car hire companies. We would like receipts emailed to us for the additional charges ASAP, and a refund of the insurance price that EasyCar failed to mention upon booking the car hire.

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