Terrible web hosting service. Poor customer service. Slow and ineffective responses to password reset request (ehost failed to resolve a simple password reset request on time and refused to implement a reasonable request of automatically deducting funds from my card to prevent disruption of website). Handed over all possible account validation documents, including bank statements showing proof of payment, but they still went ahead and closed my website. As a result of suspension of my website, lost over $2000 investment in website development (they refused to even hand over the backed-up files) as well as clients, repeat business and revenue. Additionally, my google ranking has gone down as a result of reduction of traffic flows into my website. I also have to suspend a marketing campaign and incur an extra cost to develop a new website. I wouldn’t recommend ehost or any of the affiliated companies to anyone (I also had a problem with justhost which introduced an illegal $80 charge for a domain name which had been handed over to me for free for the remainder of my hosting service)!
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This complaint and/or review was posted on The Skeptic Files on 21:17 pm, October 05, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/ehost-com-2/.
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Steven Artmann
ehost ,is a rip off hosting corp website – please do not make my mistake . they keep charge my credit for unauruized payments . from 29$ , 49$, 9$ . | and they never answer my emails or calls . | please avoid www. ehost.com . its waste for your time ,money ,energy .
Candis Henle
Ehosts.com is a JOKE! They don’t protect your information!!! I had been given the run around for hours, upon hours between waiting 80min on hold waiting for someone to just pick up, 60 min waiting to chat with a tech online, then spending another 70-80 minutes “chatting” with NO resolved issues, to then get a generic “Sorry you’re out of luck email” to ANOTHER 20 minutes to still not have access to a Manager, or the problem solved. i am a STRONG believer of customer service. I’m also an ADVOCATE for receiving exactly what I pay for. My problem with them? I paid for Domain Privacy. I work in entertainment. | Privacy is THE NUMBER ONE concern I have! I would fully EXPECT that when I ordered domain privacy in 2015 at the EXACT moment I ordered my domain and hosting, it would be set up. I would ALSO expect that with annual AUTO-RENEW for domain privacy (my HOSTING was paid for 3 YEARS mind you) that my information would STILL remain PRIVATE. But here I am- in 2017.. And my information was ALL OVER WHOIS. How does that happen? Ordered, paid, prepaid, auto renew (with a current credit card, so it didnt “decline”) How do I NOT get the service I have been paying for? | And THEN how is it possible, that it was CONFIRMED a “mistake” and was fixed “immediately” but you won’t issue me a CREDIT for the services you didn’t provide? I didnt ask for a refund.. I asked to EXTEND my TWENTY DOLLAR service for the mistake EHOSTS ADMITTED TO. And was told “sorry, we don’t issue credits” and sent the terms of service in an email. | Im sorry, but where does it say you can pay for a service, they fail to provide the service, and can get away with that? They offer refunds, credits, etc depending on the issue. Yet they want to treat me like I was asking for a million dollars. | WORST customer service EVER. I’ve spent HOURS getting the run around, apparently there are ZERO managers, supervisors, leads, or ANYONE with authority that works there. | SO BUYER BEWARE… DOMAIN PRIVACY IS NOT IMPORTANT TO THEM!! BE PREPARED TO HAVE ALL YOUR PERSONAL INFORMATION OUT ON THE WEB REGARDLESS OF PAYING THEM TO ENSURE THAT DOESNT HAPPEN!!
Kassie Mcneeley
I attempted to set up a website called “supporttails.com” on June 11, 2016 and selected one “option” of tools to try and build the site. Immediately after trying to use that set of tools I found it too cumbersome. I contacted them requesting the site be switched to the alternate set of tools and was told that they couldn’t do that, that I’d have to create a whole new domain – be billed for that then cancel the first domain. Instead I submitted a request to cancel my account. Instead of canceling it and thought I was done with them. Instead what happened was a “trouble ticket” apparently was created and in that ticket, unbeknownst to me, was a request for me to reply saying “pretty please, I really want to cancel my account”. The ingenious folks at ehost create a trouble ticket and send it to your email from a different domain name – the trouble ticket comes to your email from ticketapi.hostgator.com with a reply to address of | eHosts tickets.ehosts.com (where the are some numbers presumably the trouble ticket number or some other designator). However, as a consumer you don’t know that any further activity is required of you and the trouble ticket – at least in the case of most email servers – is directed to your SPAM folder. This is what happened to me and my gmail.com ID | Flash forward, mid December 2017 I get an email that comes to my INBOX- because it is coming from the ehosts.com domain and not ticketapi.hostgator.com domain. The email basically is talking about my supporttales.com domain and I’m royally confused because hey I cancelled that back on June 12, 2016. Oh so sad, too bad Miss Consumer – since you didn’t respond to the email you weren’t expecting that we surreptitiously had directed to your SPAM folder. We didn’t cancel your account!! Ha ha, missed the 30 day money back guarantee. | On December 16, 2017 I go thru the horrendous process of chatting with ehosts and getting things cancelled FOR REAL this time because that’s when I learned I’ve been being charged all this time. They refuse to refund any charges | Flash forward – here we are and June 11th is approaching and I get yet another email from ehosts about the domain name I never used. I spend well over an hour on chat trying to convince these folks to (a) quit emailing me about an account I cancelled the day after I opened it (b) reconsider refunding me the money I was charged (c) they refuse to acknowledge that their terms of service do not state that when a consumer requests cancellation that they should know to expect an email from a non-ehosts.com ID that you need to WHITELIST in order to see that they aren’t honoring your written request to cancel within the 30 day time period and that every other interaction with them will in fact be generated from the ehosts.com domain | Pretty slick. Oh and now they’re going by the name ipage.com
Kenda Charo
WARNING ALERT; E-host is a company involved in international credit card fraud and identity theft, they demand a copy of your drivers license, and credit card or passport for your own security, priceless! This is highly illegal and fraudulent and should be reported to the FBI and Interpol. They operate out of the Philippines with NO USA jurisdiction or due process of law to protect you! The positive ratings in this site are actually from their own crooked employees, just trace their IP for confirmation, pass this along to all concern victims and network among all countries to prevent this on-going and active international scam theft!
Jessie Cirocco
Used their service and they billed me two times! When I contacted eHost customer service they said there was nothing they could do and recommended me to close my account! I said that I was planning to use their service in the future and that I want too keep the account, and that the only thing I really want from them is some help and support. They said that there was probably some kind of mistake with the payment but they are unable to help. What kind of support is that? These people are beyond ridiculous and they did everything to get rid off a customer. No reputable company does that!
Santo Suryanarayana
This is the worst hosting service ever. I registered as customer, and right away they were rude and obnoxious after taking my money. THE GUY WAS VERY RUDE AND REFUSED TO GIVE ME MY REFUND EVEN AFTER REPEATEDLY REQUESTING IT lcome To Live Chat Print Rate And Exit 12:11:13 AM Kavan H Welcome to Live Chat. My name is Kavan, I”ll be helping you today. How are you doing today? 12:11:50 AM Janny Kavan 12:12:08 AM Janny how long before it is active. we want to load wordpress in site 12:12:48 AM Kavan H Would you mind if I take a few minutes to get familiar with your account? 12:13:10 AM Janny sure 12:16:09 AM Janny do i get all this with the $2.75 per month? 12:16:11 AM Janny 12:16:29 AM Janny Security with SSL Certificate Unlimited Webspace Unlimited Websites NEW! Unlimited Databases (1 GB on SSD) 1 FREE Domain Included INCLUDED 24/7 Support Up to 1.2 GB RAM 12:18:02 AM Kavan H Yes, you can get all of these in your plan with a cPanel. But, not SSL certificate 12:18:33 AM Janny Please refund my money, taking too long 12:19:00 AM Kavan H I have sent you a verification email now. Please reply to it 12:19:37 AM Kavan H There was a verification pending for your account and it took me this time to generate an email. 12:19:44 AM Janny verification email for what? 12:19:55 AM Kavan H Here is the ticket ID for reference IDW-[protected] 12:20:21 AM Kavan H We will need a scanned copy or photograph of the credit card owner”s government-issued photo id, such as a drivers license or passport. We will also need a scanned copy or photograph of the credit card used for purchase. Please make sure all of the edges of the credit card are visible, and that we can clearly see the card holder name, expiration, and last four digits of the card number. Please block the first 12 digits of the card number, leaving only the last 4 digits visible. If the attachment does not meet these requirements we will request that you send this information again. 12:20:27 AM Kavan H We apologize for any inconveniences that may result from this process. This extra verification is done for your security and to ensure that orders are not fraudulent. We sincerely appreciate your cooperation. 12:20:39 AM Janny I don”t have tim, e for this crap. 12:20:54 AM Janny Please refund my money, i don”t want your service 12:20:57 AM Kavan H We apologize for any inconveniences that may result from this process. This extra verification is done for your security and to ensure that orders are not fraudulent. We sincerely appreciate your cooperation. 12:21:31 AM Janny I am not even a customer yet, and you suspecting fraud. Are you for real? 12:21:38 AM Janny REFUND MY MONEY NOW! 12:22:32 AM Kavan H In general the account will have to be verified to protect it from fraud. So, we carry this procedure 12:22:42 AM Kavan H Could you please provide me your last 4 digits of the card you are using for this account so I can verify your authority on the account? 12:22:45 AM Janny I DON”T CARE! 12:22:51 AM Janny REFUND MY MONEY 12:23:20 AM Kavan H I will have to create a cancellation ticket for your Issue 12:23:26 AM Kavan H Could you please provide me your last 4 digits of the card you are using for this account so I can verify your authority on the account? 12:23:36 AM Janny You ### insult me before I am even a customer, you have the audacity to do that and then tell me otherwise. 12:23:58 AM Janny WHAT PART OF THIS DON”T YOU UNDESTAND 12:24:06 AM Janny REFUND MY MONEY NOW! 12:24:46 AM Janny I AM GOING TO WRITE A REALLY NASTY REVIEW ON YOUR LOSERS INSULTING CUSTOMERS, I AM APPALLED 12:24:52 AM Kavan H We have just asked for the account verification. This is the same procedure we do it with all our customers for their account safety! 12:25:27 AM Janny 5548 I S THE CARD. WTF MY AUTHORITY. I GAVE IT TO YOU TO SET UP ACCOUNT 12:25:42 AM Kavan H Thank you for the authentication. 12:25:49 AM Janny LISTEN, I WANT MY MONEY BACK NOW! REFUND IT NOW, I DO NOT WANT YOUR SERVICE. 12:26:01 AM Kavan H We are sorry to hear that you wish to cancel your account. Is there a specific reason why you are canceling your account? 12:26:16 AM Janny IF I DO NOT GET AN IMMEDIATE REFUND I WILL POST MULTIPLE NEGATIVE REVIEWS ON MULTIPLE WEBSITES 12:26:49 AM Janny YES I AM CANCELLING BECAUSE YOU INSULTED ME YOU ARE NOT GOING TO GET MY BUSINESS 12:26:55 AM Janny REFUND MY MONEY NOW! 12:27:04 AM Kavan H I will create a cancellation ticket for your Issue now 12:27:19 AM Kavan H Would you mind if I take a few minutes to create it for your account? 12:27:21 AM Janny YOU SHOULD BE SORRY THAT YOU BEHAVED AS YOU DI! 12:28:08 AM Janny AT ELSE TO EXPECT FROM A UNEDUCATED INCOMPETENT SERVICE AGENT : The Endurance International Group Tech Street: 10 Corporate Drive Suite 300 Tech City: Burlington Tech State/Province: Massachusetts Tech Postal Code: 01803 Tech Country: US Tech Phone: +1.[protected] Tech Phone Ext: Tech Fax: Tech Fax Ext: Tech Email: [protected]@endurance.com Name Server: NS1.EHOST.COM Name Server: NS2.EHOST.COM