The receptionist in the outpatient rehab gym (D2-16) hispanic ethnicity / probably Dominican- she sits in the front seat of the entry way of this office- she refused to give me her name as she only wanted me to speak to her direct report – my mother is a hispacinwomen who does not speak fluent English- numerous times she come to pT with my aunt (who doesn”t speak English ) and her approach is expremelyndismissive. Working in a hospital whom attends /assist patient with or with our insurance she should be well versed in her interaction with patients. – her attitude should not be extremely dismissive or rude; it took me to come in with my mother address this issue which is super upsetting in my end. I did speak to the supervisor on duty- did not retrieve her name either. But I wanted to ensure that this problem has been addressed and will be taken care of as my mother has been a patient of elmhurst hospital for over 8″years! It”s extremely upsetting to come in and see the service provided in this hospital- we understand thenthere are location whom are trying to assist everyone- however if this is not a place for her to work in and service every one with the right attutude – then maybe this location in particular is it for her. My aunt came in a couple of weeks ago to inquire about my mother”s Pt sessions and she was super aggressive and rude. My aunt made a complaint on the first fooor for the hospital. I just want to ensure that this issue is being addressed and taken care of- as a worker of the city we are receptive to feedback and willing to work and treat everyone equally. I hope this issue is taken care of and that this lady whom refused to give me her name changes her attitude.