Received a letter that they had talked to me on [protected] and detailed a conversation I had with them about my car and how I told them I could not afford it. Well, they had great news for me! They said they went to bat for me and obtained a lower rate! Isn’t that wonderful? If that ever took place it might have been but that conversation never happened. I called their office and they had a file with information that said I did have such a conversation. It’s a lie! I demanded they send me the file so I could send it to the arizona attorney general’s office for a fraud complaint. I was told only a supervisor could authorize that and they all went home… I told them i’ll call back. And I will.