Factory Buys Direct

Factory Buys Direct Review

Purchased 7/29/18 and was not hooked up with gas until October 2018. The stove stopped working on Sunday November 25 2018. Emergency situation, ONG was call and declared the stove not working and the logs contaminated. The gas was shut off. I notified factory buys direct and was sent five things to answer about the stove, then take pictures and that was not good enough…some internal picture of some part. Then ship the stove, then ship the stove back without the logs, then just the part returned, then the stove…all at my expense. I have already had a professional ONG Tech and supervisor out and say the stove is not working ( at my expense. )Then another tech at my expense take pictures and make sure it is disconnected from the wall. All this and I do not trust a relatively new stove being repaired or this company. It will cost more to send it with the other expenses than repairing the stove. And Now I AM STILL COLD.

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