The efax service company does not work. Apparently faxmicro.com was purchased by fax.com but there was no notice or bulletin that this take over transaction was taking place. I have not been receiving any faxes in the past 5 business day which is negatively effecting my work and business. I have called each company for the past 5 days and no one ever picks up the phone. I have been calling every hour on the hour and no answer at all. DO NOT USE THIS COMPANY- no service, no help. They are simply collecting a monthly fee from me with not providing any service at all.
Patricia Jastremski
Worse service i”ve ever attempted to use in my life! I attempted to fax somebody several pages long and got a confirmation for 1 page! I thought I cancelled my subscription and got charged 9.99, when I called to complain about it I was on hold over all for over an hour being transferred back and forth. They wouldn”t refund my charge, and offered me a discount! I didn”t want the service!! Once I asked them to look up my account activity that would lead them to believe I actually wanted/used their service, they proceeded to tell me “your account is cancelled we can not view this informations” how convenient! I ended up hanging the up the phone because no one assisted to my frustration, horrible customer service! Do not use!
Brice Brunot
The fax subscription is advertised as a free trial, but they start charging you 9.99 monthly and never send an account statement (even though they have your e-mail address). When I noticed the charge on my credit card, I logged into my account on fax.com and had to use the “help” option to find something on cancelling the subscription. It says you can cancel online, but the only link provided goes to a chat. Then you have to plead with someone (1st one disconnected from me, 2nd person stayed on the chat) to cancel the subscription because they keep trying to talk you out of it.
Lindsey Kinseth
You guys, FAX.COM was bought by EFAX.COM two years ago but I don”t know why EFAX.COM would not set guidelines to regulate it. So, if you have any complaints, please ask EFAX.COM for help. I could never understand of why FAX.COM would only have a PO. Box address and they would not answer customers” calls if they want to stay in business. Could it be just a tactic to make EFAX a better company?