Federal Relocation Services, LLC

Federal Relocation Services, LLC

Please learn from my mistake and do not use this company. I’ll keep it short. Basically they give you a “Binding” estimate that words things in your favor. I.e. If you say you have 75 boxes, they give you a quote for 75 small 1.5ft x 1.5ft boxes. But they don’t tell you that. They tell you that they are giving you “extra” space just in case you go a little over. When the moving company (3rd party because they are just brokers) arrives they will tell you it’s two to three times as much and demand that you pay 3x’s to 5x’s as much. If you refuse their service they will berate you but eventually leave. They also have you pay a holding deposit via electronic check (I know Red Flag) but given the stress that comes with moving and the fact that you are looking for the best deal it’s easy to fall into the trap. After you’ve given them the $800.00 to $1,000.00 the customer service turns off. They stop answering phone calls and pretend to pass you around to managers. If you ask for a refund they tell you that it’s your fault you mislead them and didn’t tell them the boxes would be bigger than 1.5ft x 1.5ft. Then they tell you that it will cost more than $750.00 to hire a lawyer and that it’s not worth it for you to do so. Then they hang up on you and ignore your calls. You can call again but they have your number on file so whoever answers transfers you. They do not reply to e-mails (I’ve sent 6 so far) and if you call from a different number they will say that the refunds only happen the 1st of the month, and they will continue to tell you that month after month. Be smart, learn from my mistake, do not use this company.

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