Florida Power & Light [FPL]

Florida Power & Light [FPL] Review

Problem: Recently I was sent a letter by Florida Power and Light Company asking me to pay an additional $246 for my deposit. However in reading the letter that was sent to me I was under the impression that how this amount was calculated was based off the last two months of electrical billing. When contacting the company and speaking to a representative I was informed that the amount is actually based of the average of the last 12 months and that the amount that is due is the average of at least two months. When reading the letter it does not state this. Now if I were to use my assumption about the last two months average the amount that should be due is $65.82. Which is the difference between the current deposit and the average of the last two months of bills, including late payments that have been made. This company also tries to tell me that I am a valued customer, however the one question I asked has yet to be unanswered. If this company understands tough times, and allows a person to ask for payment extensions, why then am I being penalized for my situation? I have paid all of the amount due to this company on top of paying a late fee every time. Looking back at my check book and the bills due there has been only two times where the bill was paid late the first by four days and the second by two. I also paid the late fee on that. All bills were paid according to statement dates, by this I mean the dates on the statements sent to my home address. This would include the extension amount due plus the current amount due. The representative was telling me dates that a bill was due that I do not recall. I was told I could avoid this additional deposit if I enrolled in automatic bill pay however, I would have to be enrolled for one year. I would take this option however, I am currently planing of moving out of state by the middle of next year so this would not be an option for me.

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