Re: purchase made on 12/23/2010 Receipt#: 0362-13-[protected] Cashier: ana gabriela 703908 I was attempting to make a purchase and noticed an unknown gentleman standing directly next to me. I then asked him “why are you standing next to me why I am tryiing to conduct my purchase.” the cashier is still telling me to enter my pin nimber while this unknown gentleman is standing next to me. I refrused until he moved. But the cashier made me look like I was causing trouble, but all I was doing was protecting my identity and my credit card numer and pin number. When I was leaving the register she then apologized to the unknown gentleman. She never apologized to me. She never told him to remove himself. I am a customer of forver21 and she made me feel very uncomfortable. The cashier need to be taught better customer service. This treatment has left a bad taste in my mouth and I will mot be shopping in your store if this is the way that your employees treat customers. The only reason that I did not contact the manager is because I was on my lunch break and it was during the christmas rush.
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Linda Rogers
Terrible service!!!
They shipped my order to another state. I have been sent any update. They are sending back to there warehouse and I have to wait 2-3 weeks for a refund. I will never order anything from them.
Krishna Woolman
To whom it may concern, I was at your Forever21 location in the Eaton Center yesterday and would like to give your company some feedback which I think would greatly improve the experience of your customers. When I approached the check out counter to pay for my merchandise, there was already an established single line up, each person taking turns to get assisted by the next cashier to become available. This system seemed to be working well and thus to maintain fairness I went to the back of this one line ( please note that I was in a hurry to get back to work). Most people followed the same fair system until one lady decided to go to the front of another isle ( potentially another area to line up?!). At this time, there was 10-15ppl in the one line we had established which had been working efficiently and fairly and others had been respectfully forming. I said ” excuse me ma”am but, we are forming one line” ( …maybe she didn”t see us?). She rudely said that she”d been to the store before and that it didn”t work that way. I let her know that I understand things may change from day to day but that at the moment, we were all forming one line and that it was unfair for the rest of the people who”ve been waiting patiently. She was angry and didn”t want to move. The cashier chimed in and said that it was true and that it was another line aisle. I felt very uncomfortable in this situation as I understand your company has trained your staff to encourage people to form multiple lines(?), but seeing as there was already a substancial amount of people in one line, I beleive the system should have been respected ( how many other people were in that line in a hurry to get back to work?) There should be a clearer method established ( arrows on the floor ( like Tim Horton”s)? signs that read “line up” here ) SPECIALLY before a long single line of people starts to form, otherwise the employees should respect that people are attempting at a fair system, after all it is no less efficient or productive than multiple lines…the only thing it establishes is a negative experience for those of us who respect societal”s unwritten rules of consideration and respect leaves and a sour taste in our mouths from your store, Forever21.
Antonietta Deshpande
To the Complaints board. I am writing to tell you again after telling you before that on the 31st July 2010 Forever21.com debited my credit card of $111.55 USD equal to $127.47 Australian Dollars. I hope that someone will listen to me and do something about this as I wouldn”t want this to happen to somebody else. I did not authorised this transaction so therefore ask you kindly to please reimburse me of the amount that is rightfully mine. Hope I am not too late. Signed: Libby Meijer
Pricilla Tonelson
This store in Savannah, Georgia is very suspicious and shady. I came in to return a few items I bought, and all was going well until they gave me my return store credit in receipt form. They didn”t give me a gift card, and when I came in a week later to use it, they said it was all gone. I mailed customer service on their website and gave me the district manager”s number, which I contacted. She gave me an attitude and transferee me to the manager at the at the store, and I gave her specific details about what happened. One of the girls working there who was another manager remember me and explained exactly what I explained but LIED and said I already used my store credit. I had 30$ worth of credit, and now it”s all gone. I thought customers were always supposed to be right no matter what. The manager I spoke to explained “it”s your word over the manager, and I believe her.” I don”t like how they run the store, and I don”t like how they treated me because they treated me like some ### trying to cheat them. I didn”t ask for 10, 000$. I only asked for my 30$ back. They make tons of money, and they couldn”t just give me the small 30$?? They spent two days trying to prove me wrong, just so they didn”t have to pay an unhappy customer her 30$. I also read on Better Business Bureau”s website about them, and they have a terrible rating and a few complaints. Will never shop in that specific store and hope you guys don”t because they”ll try to rip you off. Oh! and I even remember when my friend wanted to buy a ring for me from there, they charged a 2.80$ ring for $5.00 just because there wasnt a tag on it. They”ll try to rip you off!
Judson Mccaskin
Today was my first time at Forever 21, I was there with my 2 small children ( 9months and 3 1/2 years old) and my sister. I was falling in love with all the cute outfits but most importantly the inexpensive costume jewelry. I had plenty of items in my bag to purchase and of course my son suddenly had to use the potty. If ANYONE who has children has ever been shopping with their little ones, you can understand how IMPORTANT it is to get to that bathroom and QUICK!!! I gave my items to my sister and she was watching my youngest child and headed to a bathroom that was in plain view.. not blocked by anything, and not located in the back near inventory, I assumed it was a public bathroom. Suddenly, i was stopped by an employee (Male) and was told in a very very unsettling tone that ” It is completely unacceptable that I was about to use their employee bathroom, that it”s not open to the public”. I can completely understand that the bathroom is an employee bathroom, but it is in a horrible position if it cannot be used by the public, but to tell me I can”t allow my 3 1/2 year old son to use the bathroom, so i can go back to SPENDING MY MONEY THERE… is absolutely HORRIBLE customer service.. Eventually after several employees shunned me for wanting to use the bathroom, they allowed me to take him in there. After wards I shared my disappointment in their actions and more so how i was spoken to with the manager.. and she told me almost the same exact thing, and that they don”t allow customers to use the bathroom because they shoplift… So I asked her if she thought I went in there to shoplift…that all i wanted to do was continue shopping…that i shouldn”t have to leave the store to find a bathroom for my child.. and then come back to continue shopping. She shrugged her shoulders and said “I apologize that they spoke to you that way” and walked away. I mean honestly.. to give a customer… who obviously has plenty of product to purchase, and eventually that money ends up in their paychecks… would be a little bit more courteous to their customers, and speak to them like they are a guest there and not a pest. Very bad first experience…very very bad. Several customers were appalled by this.
Lianne Perrill
Sent an item with only one out of two tags attached. I noted this upon opening the package. Now they are saying I can’t return it unless I pay to ship it back since it doesn’t have both tags. After multiple calls/emails to reps I have had no response other than “we have to have all tags attached in order to return an item.” They are a seriously incompetent company.
Stefani Binkley
We went to Forever 21 Robinsons Magnolia branch earlier. Nagpasama ako sa friend ko para bumili ng leggings. Nakakatuwa kasi yung saleslady very accomodating. She gave me recommendations kung ano yung pwedeng itry. So ayon nasa fitting room na ako. Yung friend ko naman, habang naghihintay sa akin, umupo sya muna and sa tabi ng upuan sa may fitting area, may nakita syang wall outlet and nagcharge sya. Di naman nya alam na bawal. Ang nakita na sya ng mga saleslady. Siguro nasa dalawa kasama na yung nagaassist sakin pero di naman sya sinasaway. So akala na okay lang. Palabas na kami ng fitting area and may guard na lumapit sa amin ang sabi “Alam nyo bang bawal magcharge dyan”. Sobrang galit yung approach nya so nagsorry naman kami. Ang direcho lang hanggang palabas na. Bago pa kami makalabas. May ida pa ulit guard ang humarang samin. Sobrang panget ng approach “Kayo ba yung nagchacharge don?” Wala man lang maam or miss na tawag. Sabi namin. Opo kami nga po and may kumausap na nga po samin. Pasensya na po. Pero tuloy tuloy pa din yung guard. “Bawal yung magcharge dito.Alam nyo naman na private to. Pwede ko kayong icomplain!”. Sobrang nakakashock kasi ganon yung approach samin. Pwede naman kami sawayin nung nagchacharge pa lang ng phone. Nakita na yung friend kl ng ilang saleslady ang walang lumapit so akala nya okay lang. And kung kailan nakabili na ako at lahat saka lang kami nilapitan nung guad. Wala pang 10 mins yung pagcharge ng friend ko pero parang ang dating eh nagshoplift kami or what. Sobrang bastos nung approach nung ladyguard na hindi na kami gaano nakaimik kasi nasa state of shock pa kami. Iniisip ko tuloy, siguro kung ibang customer yon na sosyal sosyal, hindi ganon yung approach nila. Sobrang nakakadisappoint. Walang customer service. Pwede naman kami pagsabihan ng mahinahon at hindi parang pinapahiya. Sabihan pa kaming “Pwede ko kayong icomplain!” Humingi na kami ng dispensa. Pero hindi ko talaga mapapalampas yung ginawa sa amin. You can watch the cctvt. Mas okay siguro kung maring nyo pa kung paano yung approach mga mga ladyguard don. Customers din naman kami. Hindi dapat ganon ang approach nila. I”m so disappointed sa Forever 21 Magnolia branch. I told this story to my sister and gusto nyang bumalik sa branch na yon to talk to the manager. Nakakalungkot. Never na akong mamimili sa branch na yon because of what happened.
Francene Kapral
Wow, I ordered 7 items and ups lost them in transit and forever 21 acted ad if it was my fault. They sent me an affidavit form which I filled out in PDF and printed then hand signed my signature, after that I received “error” after “error” message claiming that I”m filling it out wrong. A month and a half letter and I still have no refund and customer service is such a joke. I will NEVER IN MY LIFE order from forever 21. Then after my form was excepted for the 100th time of being continuously turned down I have to wait a minimum of two weeks max of 4. Wth
Celsa Petters
wtf was it? I bought a dress 35 dollars worth. Paid for it and my bank account showed that they charged 50 dollars instead. I immediately called them and asked why the hell they did it. They said that while I was purchasing the dress its price changed. Oh really? How convenient? But what do I have to do with this? I am absolutely sure that you”re not allowed to do it.
Modesta Memmott
Today was my first time at Forever 21, I was there with my 2 small children ( 9months and 3 1/2 years old) and my sister. I was falling in love with all the cute outfits but most importantly the inexpensive costume jewelry. I had plenty of items in my bag to purchase and of course my son suddenly had to use the potty. If ANYONE who has children has ever been shopping with their little ones, you can understand how IMPORTANT it is to get to that bathroom and QUICK!!! I gave my items to my sister and she was watching my youngest child and headed to a bathroom that was in plain view.. not blocked by anything, and not located in the back near inventory, I assumed it was a public bathroom. Suddenly, i was stopped by an employee (Male) and was told in a very very unsettling tone that ” It is completely unacceptable that I was about to use their employee bathroom, that it”s not open to the public”. I can completely understand that the bathroom is an employee bathroom, but it is in a horrible position if it cannot be used by the public, but to tell me I can”t allow my 3 1/2 year old son to use the bathroom, so i can go back to SPENDING MY MONEY THERE… is absolutely HORRIBLE customer service.. Eventually after several employees shunned me for wanting to use the bathroom, they allowed me to take him in there. After wards I shared my disappointment in their actions and more so how i was spoken to with the manager.. and she told me almost the same exact thing, and that they don”t allow customers to use the bathroom because they shoplift… So I asked her if she thought I went in there to shoplift…that all i wanted to do was continue shopping…that i shouldn”t have to leave the store to find a bathroom for my child.. and then come back to continue shopping. She shrugged her shoulders and said “I apologize that they spoke to you that way” and walked away. I mean honestly.. to give a customer… who obviously has plenty of product to purchase, and eventually that money ends up in their paychecks… would be a little bit more courteous to their customers, and speak to them like they are a guest there and not a pest. Very bad first experience…very very bad. Several customers were appalled by this.
Stuart Gentz
They sent me a wrong size dress. I contacted their customer service. The girl named Sarah said that I have to send them photos of the dress via email to make them sure my problem is real. Hmmm… Ok. I did what they wanted. It took them over 3 weeks to make a decision and it was against me, unfortunately. They said it”s been a long time since I received the dress, so it was impossible to return. What? it was you who spent years on deciding what to do with my case and now you want to blame me? I”m sitting here with my dress and have no idea what to do. I doubt I”ll even shop online again
Garland Simoneaux
This is the 3rd time I have encountered this particular cashier at the Forever 21 at arrowhead mall in Phoenix. Keyona, the cashier is one of the rudest cashiers ever. Definitely should not be in customer service. She did not say hello, she didn”t ask if I found anything alright. This time I brought my mother with me but I never told her I”ve had bad experiences with this cashier. My mom had a question about something and Keyona just looked at us like we were dumb and didn”t even answer the question. No smile, very negative attitude and just threw our bags at us! Did not say goodbye, thank you or have a nice day or anything like that. I cannot even begin to explain how rude she was. Next time if I”m in line and get her as a cashier I would like to wait for the next available cashier.