GoodLife Fitness

To whom it may concern, This e-mail is being written for head office of good life fitness. I am utterly disappointed to have such negative experiences in very short time that I become a member. I had an incident with another member in good life. He dropped a 75 pound dumbbell on my foot on purpose and When I got angry & throw it back, I suddenly become the bad guy. Also the person that I have incident with having problems with other people but I WAS WARNED by the manager. You would get aggressive too if someone hits you with 75 pounds. As much as I know, I can have 10 incidents in good life but it still does not mean that I am wrong. I get warned by the manager without he checking him the cameras. I couldn’t find your e mail acres so I’m writing from here.

To whom it may concern, I currently hold a membership at McLaughlin Corners Goodlife in Brampton and have been going regularly for these past two summer months. I wasn’t aware that in the agreement before gaining access to the gym you were restricted to only the small machines as I was not given an orientation. Today I went to deadlift and in the midst of my set, one of the staff members calls me out and tells me that I cannot be deadlifting, squatting, bench-pressing or even using dumbbells. As I stated previously, I was not aware of this and being told this I begun to question what the point of Teen Fitness was. CEO and Founder of Goodlife Fitness, David Patchell-Evans stated, “At GoodLife, we are passionate about helping all Canadians become fit and healthy and we know the importance of starting healthy habits at a young age.”. If Goodlife is so passionate about encouraging teens to gain knowledge about health at a young age, then how is restricting the three core lifts and dumbbell usage going to help? A lot of teens in this suburb are not of the most fortunate and many cannot afford a full membership, especially being young students, a fourty dollar membership that reaches almost fifty a month with tax is simply unaffordable. Furthermore, the way the staff member handled this was unprofessional as calling out someone during a set can be dangerous and cause an injury, she could have easily waited for the set to be over before telling us of the things stated in the agreement. Whoever is reading this will probably disregard this and say that all the things I have done goes against the agreement, however, I wished for this to be considered by upper management.

This was my first and last time getting a membership to anything! In the winter of 2007, a dear friend and I signed up for a 1-year membership with goodlife fitness in kitchener, ontario… The location in market square on king street, to be exact… Prior to signing the contract, I had inquired as to whether I would need to call and cancel my one year membership, as I have been had by this type of gimic in the past and wanted to fore-go the hassle of it all… I was assured it was a one year membership and I would not need to call and cancel. I signed the contract and a week later went to one cardio class and never went back… Three years later, I had noticed there was less money in my account month after month and surely to goodness could not figure out where that money was going… After closely watching my account, I saw that goodlife fitness continued to take out $54.60 per month for an additional 2+ years!!! Upon calling goodlife, not only the kitchener location, but “head office”, and explaining the one year contract and how I was assured on the end of the representative I had sat with, that it was in fact one year, and would cease to exist on it”s own, was told, there was nothing they could do. I needed to call and cancel, it was in the contract you signed.” I am furious… They have taken thousands of hard earned dollars… The representative who served me no longer works there and my contract is no where to be found… Is this an ethical business philosphy?? What can I do?

This location has failed to protect the privacy of its ladies by not communicating to the members that their change room is shared with a large and tall male who dresses as a lady. This male has male parts, and is often located behind me while I am undressing and naked without the consent of any of GoodLife”s female population. All girls, teens and women are raised to protect their bodies from invasion and males. While I have a Diversity and Equity BA Honors Degree from UofT and absolutely believe in their right to feel comfortable; we have no way of knowing if this is simply a social experiment, a dare, a heterosexual cross-dresser or someone who authentically wants to be transsexual and deserves to be in this room. Furthermore, when I complained I was told I would have to relocate when the issue is GoodLife”s issue not the females. It is completely unrealisitic and devaluing to ask me to change in a sauna after spin class. Even this person should not have to change in a sauna or washroom. They should also be given the respect they deserve and provided a separate change room AND shower. Your staff need more education on Diversity issues and how to respect all parties rather than give blanket statements without consideration, respect and communication to all parties involved. Without a statement to your clients you are merely part of the problem and not providing a solution. Note, all other facilities offer a third option or equal AND comfortable privacy within the shared venue. Your management and Privacy officer lack the education to resolve this issue and it should be brought into open dialogue with your staff and female members as standard education.

This incident occurred : October 30th, 2017 Client number : [protected] I have already tried to cancel my account with Fit4Less Surrey BC location, and I was told my account would be canceled. Now I look at my bank statement, and I have been charged almost $100 without my consent or knowing. I signed an agreement to pay $10.99/ bi-weekly, and $25 for any returned payments. In this month alone I have been charged almost $200 with no email, reminders, or mail regarding payment issues. I have talked to the staff and the “apparent” manager who has had no proper training, and was unable to give any answers or reasons for such things happening. $200 dollars might not be a lot for a multi-million dollar company, but it is a lot to a single parent. I demand a full refund of the latest charge to my account, as there has been no explanation by anyone, and I have been faced with attitude, disrespect, and a genuine lack of willingness to explain, or resolve the situation.