Terrible nightmare! They steal your time and in case of problems your money: Parcels returned to them from their carrier w/o delivery to the destination address that don’t have tracking simply disappear. so you never receive anything even though you paid for the order. English of stuff is so so and company policies are the worst regarding customer service. Prices are good, but this company compensates by charging high shipping charges. Out of 30 orders, there had been problems with 5 of them. Only 1 complaint was properly handled. The most ugly thing is they change a support team member and you will have to start from zero. Real time stealing. I guess that’s tactic. Who is going to run after 5-20 USD if the chances are like that, that you are going to spend one or two more hours and maybe have to start all over again. Impossible.
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This complaint and/or review was posted on The Skeptic Files on 04:30 am, December 03, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/hobbyking/.
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Devin Mcdilda
This site is absolutely terrible. I placed an order over 3 weeks ago. The credit card was charged immediately, and the status was switched to shipped within 3 days ago. Almost 3 weeks later, I can not find any information about where it is. I have tried to chat many times, but before I can even type what is wrong, the chat session ends. I sent an email 2 weeks ago, and have not got a reply. Of course there is no telephone number. I will try to get the credit card company to refund the money. Do not do business with this company their low prices do not mean anything if you cannot get what you ordered.
Hertha Durniok
This company is misleading customers when they say free shipping. Be very careful when you buy something. If you purchase something from hobbyking pay attention when it is written free shipping, because it is not free. They will also charge you for it. I made an order and they charged my card. Later I received a call from my bank and they said my card was charged again. So I contacted hobbyking customer service and they said I was charged for the shipping. When I mentioned that information on their site stated that shipping is free they said they can cancel the whole order. So they cancelled the whole order and refunded me. But they did not refund the shipping expenses. Very poor and unprofessional service.
Silva Stribble
The Hobbyking order #[protected] dated 18 Jul 18 had items missing and even after communicating for three months they haven’t resolved the issue. There have been numerous emails from me and Ms Pallavi Singh to hobbyking on the matter. The package received had only the MiG 29 glue and go kit . The other three items were missing and not received causing a loss of 45 $. It has been requested so many times to respond and resolve the issue by giving store credits to my account with email [protected]@gmail.com. But hobbyking customer executive are refusing it. On asking FedEx they are asking the shipper to file claim. Hobbyking is not doing that also. It is very dissapointing for a customer to receive an order with missing items and the company not accepting the mistake . Ultimately I am losing out my hard earned money and the website / company is not being held accountable. Such websites need to penalised and ask to pay damages for the trouble and agony faced by the customer as well along with making good the loss.