Highly pressured into buying their product. They will call their service something else other than ‘timeshare’ so that they can disassociate themselves with the bad reputation of timeshare companies. Not even allowed to use the smartphone to check online before it was purchased. Pressured into buying saying that it’s a one time deal and only valid only today and that we couldn’t go home and think about it. They only allowed to use one of their PCs for less than a minute while being continuously interrupted by the salesperson. They promise savings on hotels. They will give examples of them going on holidays with their family using this product and so on. These are not good offers. You can google and get better savings than what they offer. There will be higher savings only if you are going to one of their resorts. This was NOT clear at the time of signing up. Do not fall for it like we did. It’s SO stressful. It WILL ruin your holiday and a lot of days afterwards. I wish I could go back and not have signed up for this scam! I wish I had thought clearly and identified this was a scam earlier.
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Published17 October 2018
Submitted by: Anonymous
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This complaint and/or review was posted on The Skeptic Files on 19:40 pm, October 17, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/holidays-network-group-review/.
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Joleen Sessoms
Due to the non-acceptance of our request provided to Holidays Lounge’s Advantage Service Conversion program for our Westgate Resort timeshare, we sent a notice of cancellation to Holidays Lounge on 2/21/18. The paperwork we received included confirmation from Holidays Lounge representatives that we were approved, but we received a verbal denial on February 21, 2018 (The representative called from 702-254-3100 at 3:47 pm PT.). We were advised by the Advantage Service Conversion program representative that they could list our week to see if anyone purchases that week and we may be able to receive $400. However, this was not a guarantee that it would be purchased or for the $400 amount quoted. | Why would we incur over $18,000 for Holidays Lounge’s membership, their annual membership fees and continue to pay $1,034 to Westgate in maintenance fees? The reason we agreed to join the Holidays Lounge as members was due to the representatives advising we were approved and we would receive full reimbursement of our maintenance fees (even if the fees increased), minus a $50 processing fee. | We were looking forward to being long time members of your membership program. However, based on what was outlined in our agreement and based on the information we provided above, the agreement is not what we agreed upon. | We have asked that Holidays Lounge refund all monies received on our behalf fromt the credit grantors, totalling over $18,000. | Also, during the initial presentation process, we were told we could not be on our cell phones. Once I had the chance to look up customer reviews about Holidays Lounge, I saw why all of their tactis were used. | My family and I had no problem with the cost of the program, as long as promises were kept. I feel like the agreement is null and void at this point when all parties don’t uphold their side of the agreements. We are willing to go to GREAT lengths to have this situation resolved. | Promises made but not kept! | Never again will we attend a presentation.