Refund policy on the back of their receipt states that if the customer has the original receipt and the merchandise is in original conditions it can be returned for the original form of payment. I bought a hair accessory, returned it after about 30 minutes because I found something better at another store. My merchandise was in its original condition, with the receipt. The assistant manager 5/8/2011 3:30 PM (brunette, heavy build, just above shoulder length hair, Caucasian) told me that she could not give me my money back and could only provide an exchange. I showed her the back of the receipt and the return policy stated there, but she still held her ground in a very demeaning manner. Bad customer service and does not follow their written return policies. There are stores with better, cheaper merchandise than Icing/Claire”s. Do not give them your business.