Instyler

This product is not for ethnic hair types despite the models and videos. Using on actual ethnic hair does not produce desired results. The return authorization dept doesn’t make returns easy, especially if they can’t find you in the system. Billing turns immediate non pay over to collection agencies even when they are at fault. The collection agency used Accurate Recovery has rude and clueless employees who don’t care about proof of payments only what their customer has reported to them. This is a scam that is only meant to take your money and not provide any resolutions. By the way, they keep taking money out of your account…I am currently up to $171.86 for something that I can’t use and they wouldn’t take back!

The Instyler is an expensive gimmick! It burns your hair off and gives you split ends and thats the good news. It is awkward to use and caused a 3rd degree burn that was 2 inches by 3 inches. Very dangerous product! Should not be sold to the general public! Customer service and the supervisor (Chris) are the absolute WORST!!! When I called to tell them what happened Chris actually laughed and said “well she’ll be more careful next time”! Unbelievable.

the instyler is a piece of ###. i bought mine direct through the website with that recieve 2 for 14.99 with a 30 day trail… i recieved my instyler within 5 days and was elated…but wen i opended the box i saw a used candle and a freebrezze air freshiner…this is ot the first time this has happend…wen i kaled the custermer service they said that they sent me this because they were all outta shoock and refused to send me a refund…PLUS THEY CHARGED ME FOR THE CANDLE AND FREBREZZE

The company issued a replacement product instead of the promised refund, requests return of the second item on my dollar and has not issued the first refund. I received the InStyler for Christmas from my parents. They have advised me that they purchased it from InstylerBuys.com. I told the company that I would like to return it and have their account credited back as the item came all beat up and possibly missing parts–there was a smaller empty plastic bag in the box so I believed it was missing accessories, on top of that it didn’t work on my hair properly. I requested they advise the best way to handle the return so that my parents’ paypal account could get credited. (I live away from my parents, so the preferred method was that I could ship it to them direct instead of via my parents) I emailed twice over 3 days before receiving a response. They said there was a 15% restocking fee for non-defective products. Fine, I could accept they didn’t believe it was defective–a lot of hair products are like that. But they didn’t address the issue of the odd empty bag. But I went ahead and confirmed I would return it and I paid for return shipping + delivery confirmation. I received delivery confirmation that they received the return and despite including the same information about who to credit, they sent me a replacement anyway, completely ignoring the request in the returned package. When I emailed complaining about the replacement they sent me the following email: “You are contacting the BBB because we sent you a replacement? If you want a refund you get charged 20% Restocking fee and we cant do that until we get the package back, if you didnt open it just put return to sender, we’ll refund the charge as soon as it arrives back.” I had already opened the second package because the package didn’t indicate that it was from Instyler Buys on the outside, we didn’t know what it was. Additionally, they were upping the restocking fee. I responded with my delivery confirmation details and complained about the restocking fee, and then they said it was only 15% for those who had ordered before Jan. 1. Since the trail of email already clearly indicated that my parents ordered it well before Christmas, my restocking fee should only be 15% and I said so. I requested the return be credit to my parents account and if they wished the return of the second product, they needed to pay for that as well which could also be credit to their account (after all, if they couldn’t get a basic refund right, I certainly wasn’t going to give them a second paypal account to credit, so I just used my parents again). I notified them of my intent to complain to the BBB if my parents did not receive credit within 24 hours. I did not receive a response from them and of course, nothing in paypal.

The InStyler is overpriced, leading consumers to believe it is an actual professional and functional product. The bristles (it has a row of them on each side) are too limp so it does not brush or separate the hair at all. The barrel does not grab the hair tight enough to dry and straighten it in the “short” amount of time the product claims. It takes twice as long to style the hair and it also requires the “help” of a blowdrier to do the job right. I purchased the product because the price suggested it was a functional, serious product. It cost me about $140 plus shipping for 2 in Stylers. The product is sold in stores for about $90. I called to return it and they claimed I did not “use” it properly and offered to send me a complementary CD with instructions (lucky me!) I was told that if I wasn’t satisfied that I could then return it until December 17 when the trial expired (by the way I had paid in full). I sent it on the 17th and proceeded to call (it was after 6pm)customer service was already closed. When ifinally got a hold of them, they said I had to have called before the trial period expired to receive a CRD# or something. My InStylers are on the way back to me and now I’m stuck with 2 products I am ashamed to give away (although receiving it for free might make the recipient overlook all its flaws).