Purchased a pre owned Rolex watch, i was never told that the parts were “non factory enhancements.” I went to mayors and JR Dunn to trade up and they told me that basically the watch isn”t worth much. I spent $67000.00, basically just for the bracelet, the rest of the watch is bogus. I spoke to Jarad”s and they would not stand behind the sale. They are a rip off. I think i should have been told the information and made my own decision as to whether i wanted to continue with the sale. I thought i was getting a genuine pre-owned Rolex, but i wasn”t. Jarad”s is a rip off. I will find every sight i can to include social media to be sure everyone knows how dirty Jarad”s dealings are. Shame on you Jarad”s for selling a fake Rolex!
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Doria Aderhold
WORST CUSTOMER SERVICE !! I have been a customer for 13 years and spent over $15, 000 there. Today they made me pay $20 for a watch battery that I had already bought a lifetime battery warranty on. The money was not the issue it was paying for it twice!!! And the horrible way the manager there treated me. Earlier this year I had to pay over $200 for my wife”s watch battery replacement. It also had a lifetime warranty. They claimed that they had to send it to Switzerland to replace it… I had them close my account and I will never go back. I will also tell everyone I know and blog about the experience. I am just in shock that they treat their customers that way. For a battery they probable cost they a dollar. Good bye Jared !!
Zella Oliveria
Whatever you do make sure you DO NOT SHOP AT JARED”S!!! They will do and say everything and anything they can to sell you their merchandise then as soon as something goes wrong they don”t even look at you when you walk in the door!!! Kirk and Peter (the so called managers) in Sacramento on Arden Way are nothing but a joke! Then you ask to speak to their higher-ups (corporate) and that is impossible! You can only write them a letter in which takes months to get a response. I swear trying to talk to corporate is like trying to reach the “GREAT OZ”!! I don”t know how those animals sleep at night!
Gail Vaudrain
we picked out engagement ring and wedding bands at end of may. wanted a teal sapphire, they said they would order it. he picked up the rings in june, proposed mid-july. there is a clear stripe, 1/3 of the size of the stone, the ends are much brighter. is it painted? i have no idea? so i take it to the jared”s near my home and they tell me it is actually a topaz and it is the cut of the ring that makes it look that way, but i need to go back to the original store. so we make the 2-hour round trip, and they tell me it is actually a zircon. and they have no comment on why there is a clear stripe in the middle. they say because it is more than 30 days from the dated purchase at the end of may – we are stuck with it. i want none of the purchase. i have no interest in financially supporting such an unethical company. before we left they agreed to take out the stone and credit his account the price of the stone. but i want none of it. i want them to take it back, zero out his account, and get out of my sight.
Eric Sartell
We bought a pair of diamond lever-back earrings ($399.99) from their store in Sugar Land, TX a year ago. From the time that we took them home one of them had/has a spring that is too tight. I have taken them in 3-4 times for repair. The last time, their salesperson told me that if they didn”t fix them right then I could bring them back and exchange them. I tried to wear them yesterday – but the spring is again too tight. The back of the earring opens and immediately closes making it impossible to wear them. I went to the store and spoke to the Mgr – which was completely futile. They will only continue to repair them. They will not honor the exchange they told be they would do. I called their Customer Relations line – which has customer service reps that work only from a script and was told the same thing … continue to bring back for repair or don”t wear them. This place only wants your hard earned money. They do not stand behind their product, have no idea what good customer service is, and completely lie about their guarantee for having their customers completely satisfied – that”s their guarantee. Their Customer Relations department told me that when it comes to exchange “that unless it is within the 90-days – even if they tell you differently – not even an “executive” in their company will give an exchange.” Absolutely ridiculous. I will never step foot in another Jared”s store or any of the other stores owned by their parent company. I have only started my mission of getting the word out that Jared”s is a rip off. Save your money and your time. Go elsewhere … go somewhere that will honor their word, and back their product. They will tell you anything just for a sale.
Cinthia Pummill
Recently took my Movado watch for a battery change. They charged me $25 to ship it to their repair center. Then estimated another $82.50 for the battery! Their repair dept suggested several repairs needed done to the watch, however, I sent it in pristine condition, as it was hardly worn. I knew they were being dishonest about the repairs they claimed needed done, so I asked them to send it back and I would send it directly to Movado, who estimated less than $50 to change battery and overhaul the watch, if needed. When I picked up my Movado from Jared”s, it was damaged. The back was scratched and there was a small gouge in the gold on the face of the watch. They refused to take responsibility. I spoke to a rep from their corporate office, who in turn stated the watch was damaged when they received it originally. However, this was not true, as it was inspected by their sales clerk before being shipped to their repair center. They refused to compensate me or admit that they damaged my watch and tried to gouge me out of $107.50. Needless to say, I returned a new watch I purchased prior to this…I won”t give them any business…neither should you! Also, my wife purchased a watch at Jared”s and a week later, it quit working. Their solution was to send it to their repair center and she should expect at least 4-6 weeks to get it back. she exchanged the watch for another one, but is contemplating returning it for a refund, as well, because of their shoddy business practices. Don”t be fooled by the fancy building, gleaming showcases, and overall uppity attitude of the employees. Their stuff is junk !!!
Carita Meneley
Purchased a watch from Jared”s and extended warranty. The whole face of the watch shifted a quarter turn after a year. Went back to the store for remedy. Sales associate quite condescending. Guess what? No record of my warranty in their computer system. (Odd as the watch band was previously replaced under warranty). They had no record of any of my purchases which was strange as I had made several there. First I discovered he had been spelling my name wrong even though it was written down on a piece of paper. I actually got him to show me the computer screen. After advancing several pages we found my previous purchases. Magically the watch purchase and warranty disappeared. “Well if you can give me the exact date, ” he responded. I was able to as it was an anniversary gift. Watch purchased finally found but not the extended warranty. I received a call four weeks later. “Good news after further checking we were able to find the warranty.” You guessed what”s coming next, the extended warranty expired two weeks previously. I argued the point that I had been in the store during the warranty period, no luck. I found this a very poor way to treat a person who was a loyal customer. Good bye Jared”s, I will support l0ocal jewelers.
Louvenia Dusak
Whatever you do make sure you DO NOT SHOP AT JARED”S!!! They will do and say everything and anything they can to sell you their merchandise then as soon as something goes wrong they don”t even look at you when you walk in the door!!! Kirk and Peter (the so called managers) in Sacramento on Arden Way are nothing but a joke! Then you ask to speak to their higher-ups (corporate) and that is impossible! You can only write them a letter in which takes months to get a response. I swear trying to talk to corporate is like trying to reach the “GREAT OZ”!! I don”t know how those animals sleep at night!