Jet Stream Moving & Storage Inc.

Jet Stream Moving & Storage Inc.

This company uses bait and switch tactics to get you to book your move. They give you a quote and time estimate over the phone, then the day they arrive they “realize” that it will take longer than they thought and leave you paying $140 or more over your quote, and if you want to cancel it’s over $500 to do so. They offer free 30 day storage if you use their services, but when you try to retrieve your items on your own, they tell you that your aren’t allowed and you must pay them for delivery although the contract doesn’t state you have to use them to redeliver your items. The only thing it states is that they charge a separate fee for re-delivery. I paid over $420 for them to move my 7 boxes, mattress & box spring, unassembled dresser and nighstand, side table, 2 barstools and 1 large bag into their storage. They are now stating if I exceed the free 30 day limit, then I will have to pay the monthly storage fee of $125. I have attempted to re trieve my items before the time period is up, but they will not allow me to retrieve my things. I understand that an estimate is just that, an estimate. Therefore, while I was displeased with having to pay $425 after intially being quoted $289 when I paid my deposit, I paid it. What I do not like, is being backed into a corner to pay another $400 to a dishonest company.

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