The following is my account of my stay at Lakeshore Apartments in Springfield MO, owned and managed by TLC Properties. | I rented a one bedroom apartment for myself after getting divorced. I have a dog also. My first negative experience occurred when I was not allowed to view the apartment prior to moving in until “after 3 pm” the day of move in. At that point, I already had my stuff there and the people that were helping me also had other things to do. Also, I had already spent a total of $784.47 on the apartment without being able to see it. The apartment was on the top floor. It wasn’t very long after I moved in that a couple of things became apparent. First of all, the carpet in the living room was obviously old and not properly cleaned and smelled of animal (most likely cat) urine. I could deal with that…. The second thing was the big one. | It started with seeing one spider crawl across the carpet. I chased it down and terminated it. The next day, another one. At this point, I made the office staff at Lakeshore aware of the problem. They said, “ok, we will put you on the list for Friday”. Good enough, I thought. So Friday comes and goes. For a couple of days I continue to see spiders. There was no indication to me that anyone had been in my apartment to spray (no smell, no note saying they were there, etc. ). At this point, I am concerned about my safety as well as the safety of my mini poodle. A friend of mine offered to keep my dog for me until the problem could be resolved. I bought some glue traps and caught several spiders, a couple appeared to be brown recluse. I had also complained to Lakeshore once again. They told me they had gotten a “new exterminator” because the previous one had a bad reputation of having to return more than once to get the job done. So, once again I am put “on the list”. Same results as before- the spiders continued to invade my apartment, even crawling in my bed as I sleep!! | At this point, I had been dealing with the problem over a month. I have had it! I informed the office that I would be moving out due to the living conditions of my apartment. They informed me of the early termination fee. I argued the point based on unlivable conditions and my safety was in jeopardy. I spent the next two weeks waiting for corporate to reply to an email that was supposedly sent on my behalf. The end result was that I would be charged $1200 to break my lease. I voiced my opinion on that matter, but at this point I just wanted to be out of the spider-infested apartment. A verbal agreement was made that as long as I was making payments and communicating with them, they would not pursue collections on the $1200. | I made regular payments as agreed. I went into the office on 10/3/2015 and made another payment. On 10/7/2015 I got a call from a collection agency for Lakeshore Apartments. Apparently, they had turned me in to collections on 10/1/2015!! So much for keeping their word. Lakeshore Apartments cannot be trusted. Not to take care of your safety, and certainly not when it comes to treating you fairly!