Try to get help but it’s help you more headache about the bill with them have to spen 250 dolar for nothing ,so thing 7 time before phone to them to get help , paralygal everyone said diference so becareful went you contact with them ,mostly about you bill with them ?????????????????
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Published06 October 2018
Submitted by: Anonymous
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This complaint and/or review was posted on The Skeptic Files on 01:03 am, October 06, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/lexington-law-firm/.
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Merle Rizzuti
On september 1, 2015, i agreed to use the services of lexington law in order to improve my credit score. I was told i had to pay $12.99 to start, then $99.95 would be charged after the first 14 days At the end of the month), which it was. Another $99.95 was charged to my charge card after the 16th of october, 2015, for the 2nd month. When i called them to cancel, i was told i needed to pay yet another $99.95, which the automated ivr said was not due until november 16. | I had attempted to cancel my service earlier in october, but was told i had to wait and call them on october 31. Of course, they have no record of my conversation with this person. | I emailed them early in the morning of october 31, and called them around 2:30 p.M est as well. The male i spoke with attempted to get me to keep their service by lowering my monthly payment. He continually talked over me and tried Unsuccessfully) to explain how i owed them another $99.95 for two months of their service, which would make my total payments $299.85 plus the $12.99 start-up fee. | I was polite for most of the call, until he continued to insist i didn’t “understand” how their payment plan worked. I “understood” completely, and told him i knew what was going on and that i was reading at the moment and saw that they had done this before. I eventually had to raise my voice, since he continually talked over me, and insisted that he cancel my service today. He put me on hold and allegedly spoke with a supervisor. When he returned, he said he would mark my account “closed, without further payment” or words to that effect. | The other thing is: i remedied one of the reports myself, without their help. I only had 3 creditors on my credit bureau reports and Surprise) neither of them replied to lexington law. I was able to contact one of them and resolve that issue I was told my account with them should never have been turned in to collections and it was removed from all 3 credit bureaus). The other two creditors never responded in 60 days, which is the law. | I was told by lexington law’s paralegal that i did not select the right option Not mine), so it was not correct. I told him they did not offer the option i needed and i followed what they suggested to choose. I had to tell him this three times. | In the end, i told him in no uncertain terms that my account was to be cancelled and that if they placed another charge on my credit card, i would place it in dispute and place a report on the internet about them Which i am now doing). | I was, at one time, a legal secretary. His double talk did not confuse me and i assured him what they were doing is illegal.
Dee Coutcher
These people called me and I thought their service sounded like a good idea so I signed up. They were supposed to give me a call the following day at 1:00 my time and there was no call. I got suspicious – they had told me on the phone I could cancel anytime by phone or email. Good thing I read the introductory email which states that you must cancel within the first 3 days (by midnight of the third day). I sent the form they had provided and sent it certified mail with tracking to cancel. The tracking clearly showed that the cancellation form was received by them early in the morning – long before the midnight deadline. What did they do? They kept the account open and then charged my credit card. I called and complained. I get told – oh we don’t see that charge – yet my bank clearly shows it. I told them I want a refund – I was told to call back when they post the payment on their end. I said how do I know when that happens? Just keep calling they said I told them who they can call. I am calling my bank to dispute charges and then calling the attorney general to hit them with fraud charges. Call them back – I don’t think so – I will handle through legal mean.
Eloy Clasby
They charged me a fee of $99 and never told me about the $19.95 I would actually be glad to pay IF they actually worked on my case, and that was not the case/ they did NOTHING. I got things done myself by going online and doing disputes over the phone, I’m getting my credit up all alone, I called to cancel my membership and was advise that they don’t give money back, wait, when i was signing up they did say they do if i was not happy with the service. How can they get people money like and NOT do what they are supposed too? they don’t update the case online, actually they don’t do anything, besides taking your money and lying about it.
Leota Pandya
This company claims to help you with your credit repari. But they dont even follow what they aggree to. You are going to need another attorney to deal with the mess that they will leave you will. They charged be three times within the first couple of weeks and when I called them they gave me greive about the charges. Not only were they chargeing me unnecessarily but the charges were not even the inital agreed upon fee. Save yourself the hassle and dispute your own credit report. All they do is send a letter.
Moshe Helgager
This company does not help you with repairing your credit score. They all said if i am not happy with my service, i can leave free of charge and will get a refund. I decided to leave them and see a local credit debt lawyer where I can talk face to face about my debt problem. They still charge my card and i had to call my bank to put a report on them. My bank give me back the money and gave me a new card. But, i wanted to report this company because they are lying to people.
Glen Wagar
Total Scam-Don’t Waste Your Money! | Last year I entered into a contract with Lexington Law to help remove 3 items from my credit report all revolving around a short sale and loan modification with Wells Fargo Bank and Bank of America . Prior to these issues my credit score was in the 800’s and other than these 3 negative reports all my other credit was perfect and had never been a problem. I explained this clearly to Lexington Law and only entered into a contract with them after extensive discussion on two separate occasions with their sales counselors who convinced me that there was a pretty good chance they get get them removed from my report. They explained that they looked for loopholes where the debtor may not have followed Federal procedures requiring them to remove the negative report. Given that my issues were with two of our largest banks who had already been found guilty in many mortgage related issues I felt that I might have a chance. | I initially started on their $99.99 per month plan as they told me I would get more focus and better reporting. Every report I received from them just stated my previously positive credit and the inquiries that that they had sent to the banks on my behalf. | After 4 months I told them that I could not see any progress and did not need to see each month that my already good credit was still good. When I mentioned cancelling my service, the “paralegal” recommended that I go to the $59.99 plan which will still give me the focus on needed on the three issues at hand. This was a different point of view than when I enrolled at the $99 level. | Every month forward I checked in with them and all they could tell me was was they sent x amount of inquiries and asked me to continue sending them responses from the debtors who were just stating the exact same thing in each letter. On one call when I was even more unhappy they agreed to elevate my case to a higher status and send out Certified Letters explaining that the debtors tend to pay more attention when they are Certified. What they dont tell you is that they just write the letter and you need to pay for the costs of getting the letters notarized before they are sent. They are a law firm representing you so I assumed they would do the necessary. | Finally today after receiving the exact same response from Wells Fargo for the third time asking me to “provide a detailed description of the information that I believe is inaccurate”, I called LL and asked them why I should continue paying anymore since 8 months of payments had produced zero positive response. The “paralegal” put me on hold and a “supervisor” came on the line and told me that they never guaranteed a result and all they could do is send the letters out. When I explained what I was told in the beginning to convince me to try their system and asked her where they were disputing compliance with Federal procedures she could not answer me and just stated she was sorry that I was not happy and would cancel my contract. After I mentioned that I planned to write a review of my experience she offered to credit back two months of payment. | Lexington Law has each of their customers on a monthly contract and they do enough to have you believe that something positive may come of it. Because it takes time with the back and forth communication they keep you paying each month hoping for a positive outcome. In reviewing any of there positive reviews all you might see are possibly removals of minor issues affecting one’s credit score. In the end they have your money for the amount of months you are willing to stick it and you have nothing to show other than a reduction in your bank balance. If they were truly held accountable they might only take on a fraction of the cases they do.