Total disreguard for customer service over charging non response to problems total disreguard for me having spent over ten hours on email trying to resolve an issue they cashed a cheque from my account that i have an email stating would be destroyed and this problem is still not resolved after over 10 hours constant emails today if nothing else i just want to warn people about this company
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This complaint and/or review was posted on The Skeptic Files on 12:01 pm, December 30, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/movecorp/.
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Bobbie Abbamonte
Worst experience ever. Can”t describe how angry I am. And how disappointing it is… I didn”t get any update, your customer service is silent like fish and never answered my questions, which means they get their money for nothing. They didn”t notify about anything. It”s you who have to call them and ask. Impossible to get any information about a schedule. Sometimes it seems they are not aware of absolutely anything they provide and of the way to do their job. Never experienced anything worse than dealing with this horrible company.
Despina Schaffer
We hired a local company in UAE for a door-to-door delivery to Denmark. As part of this agreement part of our goods ended up to be managed by Movecorp in UK. In the beginning we didn”t mind it and even when it was supposed to arrive a little bit later than rest of our goods which sent directly to Denmark. In Sep 2017 I received a mail from them asking for the item list and arrival time is expected to be on 16th Oct 2017, which I found to be odd. After talking to the local UAE company it become evident that Movecorp had received all the needed information, so I didn”t replied to their request. Then on 18 Oct 2017 they wrote me if I don”t provide the list then it MIGHT delay the custom clearance, to which I replied on 19th with the list. Finally I got a confirmation that everything is now ok and ready for delivery if I pay 350 pound, which one hour later they changed to 300 pound. I asked what is this for and I”ve been told because of delay in providing the list of goods which was announced earlier is subject to 100 pound per day. From this moment until now I had repeatedly asked for documentation for occurred charges e.g. proof of the actual time ship arrived, when their team got engaged in customer work, and even why when saying MIGHT delay the process informed on 18th means not yet happened so please explain. Story short they have not provided a single proof to back up their calculation and even sender has several times wrote them why in first place they chased the customer for the same information they had already still left unanswered. In addition Movecorp informed me, as this was a part shipment, another customer even covered the cost for any delays so should I too…thinking then sounds like double dip and charging me for fees they can”t prove. As long as sound evidences not provided for when clock started for custom inspection I can”t see my self in position to pay any unjustifiable fee and on top of that and because of this dispute they have threatened me with more storage charges.
Dung Marsella
We are an Australian based business that needed to organise a shipment of 10 cartons from Tallinn in Estonia through to Toronto in Canada. When first dealing with with them they seemed reputable. We organised the shipment and arranged collection, it all went downhill from there. They advised us upon pickup they needed more money, in which we paid to have the shipment moved. After numerous emails and very delayed responses they advised us they lost our goods. This took over 3 months to rectify. I always had to chase them they never voluntarily contacted us. 10 months later our goods still HAVE NOT been delivered. I have complained numerous times and sought out remuneration but they refuse. They try to tell me their service has been exceptional and they have now lost money themselves to put the goods on air freight to get them delivered That was a week ago and the goods still haven’t been delivered. So who knows if they are even telling the truth about air freight? Probably another excuse to hold us back. I have asked for the managers details and all they gave me was the sales manager email, who also took weeks to finally reply. Absolute disgusting company, they do not abide by rules and regulations of the consumer laws. 10 months to deliver a few boxes is a disgrace. And to not offer us any form of remuneration after all we have been through is shameful. How they call themselves a reputable company is beyond me. We have now organised several other shipments from the same pickup and dropoff location with another carrier and all have been delivered within a 2 week timeframe. How on earth this has taken 10 months and still no delivery is beyond me. If anyone knows of a government body company in the UK who deals with these matters we would love to hear from you so we can take this even further. Word of advise – DO NOT use Movecorp!!!