Sold me the wrong part after assuring me that it was an exact OEM part for my model. Also promised to pay for shipping return and give full refund if there was any problem. Then tried to convince me that the part was interchangeable even though it was for a different model. I had to get my credit card company involved before they would admit that they had sent the wrong part. They can not be taken at their word and will give you the run-around after you find that you have been duped.
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This complaint and/or review was posted on The Skeptic Files on 15:54 pm, March 12, 2020 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/qualityautoparts-com/.
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Suzette Erickson
We bought the engine on Sept.. 17 2015. The order # 234752 I ordered a 1992 Suzuki Sidekick engine. It was suppose to be a remand engine, we paid 1, 450.00 for it. When we received it, we were shocked. The engine was a junk yard engine that look like it was drug across the ground . It was rusted, bent and broken parts, rocks embedded in all the cracks, It was frozen and would not turn. It looked like hell! I called Quality auto parts immediately, and asked them if someone made a mistake and sent us the wrong order. I told them this engine is not the one we ordered, we ordered a 1992 remand engine and this is a 1989 junk yard engine. She said it was the right engine at first, then after a very long argument, she said that the 1989 will fit our vehicle. I told her we paid extra for this engine, if I wanted a junkyard engine I could have bought on for half the price . She told us sorry but you got what you ordered and it will fit your vehicle. Kept calling, and they finally told me they would discount the item 50.00. I told her no way. Then they said 150.00. I told her to take this back and send what I ordered, or return my Money. She said if we return the engine they will refund part of our money. I said part of our money? She said yes. Didn”t you read the disclosure. I said what disclosure, I ordered this over the phone. She said we will not be re reimbursed for the shipping or restocking fee. I was so mad, I cant say what I told her. I was sent the wrong engine and the machine shop we had look at it said it was very worn out, it had a cracked head and a worn out bottom end. I told them I would not pay to send this back, I did not order it. The cost to send it back would cost to much. She said, that”s all they will do. I tried to have my credit card company dispute it, but they told us unless we sent it back they couldn”t do a thing . We are stuck with this broken engine. I wish I would have read these reviews before we ordered this . I cannot send copy”s of pictures or Invoices, I have them, but will need to send the buy fax or mail.
Billy Nuce
This company has high pressure agents who talk good but when you get their products it is defective. I talked to a person in Chicago, IL named Chris (Phone # [protected], EXT 1143) when I ordered an engine and he assured me that the engine was fully tested and ready to be “just dropped in” to my vehicle. The engine was shipped to the shop and I was informed by the owner that several problems existed, including bolt from the head was missing. These people will never let you talk to Merissa, whom they claim is the supervisor of customer service. Merissa”s telephone number is [protected]. They also have a phone number that is [protected], and another that I know of which is [protected]. Agents at Quality Auto Parts will also try to pressure you to get your credit card information and after they charge your card they will send you an email where you can log on and see a different warranty statement than you are told. My engine was like it had been dropped off a truck onto the roadway because the oil pan was busted, the water pump was leaking, and head bolt was missing. They are giving me a hard time to either replace the engine or give me a refund. Then they have a belligerent attitude about you must return the engine at your expense before the 30 warranty is up. TELL EVERYONE NOT TO USE THEM BECAUSE THEY ARE A FULL RIP OFF IN EVEY SENSE OF THE WORD.
Fredric Nev
To bad I did not search info about this company before I order. It’s HORRIBLE. I order a Front Differential HOUSING and they send me the Differential Gear instead. And not only that they tell you they have it on the big Warehouse and its not true. The parts I receive came from JC Auto Parts in Monroe City, MO. When I call them they told me that Quality Order those parts from them… so they just search like crazy for your parts and resell them to you… SCAM, SCAM, Now im waiting to hear from them about my refund. OH but first they want a picture of what I received. Lord Help Me. I order the parts for a Client of mine now Im stuck with NO EXTRA CASH to order from the dealer… SAD SAD… Must of the CSR are Indians and well trained but people please read read and dont order from them…