RushCard / UniRush

RushCard / UniRush Review

Problem 1 – missing direct deposit from 10/15 Problem 2 – overcharged $100 at gas station (actual charge $38.10) Problem 3 – duplicate charges that already posted 10/9 now showing up again as “pending” Problem 4 – recurring transactions withdrawn and paid but not showing up in my balance history Overall, held for 2 hrs yesterday for customer service – no answer, I hung up. I have two emails out to [protected]@rushcard.com with two tickets #s but no resolution yet. Held for 45 mins this morning and WOW, a rep answered only to tell me that she can”t access my account or any account because systems are still down. She offered to take my phone number and to text once my issue is resolved. ***How can you text me if you don”t know what my specific issue is since she can”t access my account because your system is down? Humm I understand their trying to empathize with us and just do their job but…this is far beyond their control. Executives, VPS, CFOs must now step in. A technology glitch? If this were a major bank or corporation (1st of all it wouldn”t have happened) but it would been addressed and resolved within 24 hours at worst. However, since it”s a prepaid card company with customers who have been stigmatized just because we even use this type of service, we can”t get any help just lies and broken promises of resolutions.

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