Problem 1 – missing direct deposit from 10/15 Problem 2 – overcharged $100 at gas station (actual charge $38.10) Problem 3 – duplicate charges that already posted 10/9 now showing up again as “pending” Problem 4 – recurring transactions withdrawn and paid but not showing up in my balance history Overall, held for 2 hrs yesterday for customer service – no answer, I hung up. I have two emails out to [protected]@rushcard.com with two tickets #s but no resolution yet. Held for 45 mins this morning and WOW, a rep answered only to tell me that she can”t access my account or any account because systems are still down. She offered to take my phone number and to text once my issue is resolved. ***How can you text me if you don”t know what my specific issue is since she can”t access my account because your system is down? Humm I understand their trying to empathize with us and just do their job but…this is far beyond their control. Executives, VPS, CFOs must now step in. A technology glitch? If this were a major bank or corporation (1st of all it wouldn”t have happened) but it would been addressed and resolved within 24 hours at worst. However, since it”s a prepaid card company with customers who have been stigmatized just because we even use this type of service, we can”t get any help just lies and broken promises of resolutions.
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Oswaldo Lions
Social security has deposited over twenty thousand dollars into my rushcard account. I have sent them all the verification documents that I have, I have had my government benefits coming to this account for 3.5 years. every document I have faxed to them came back as invalid, each document has all of the specified criteria on it, and they still wont release my funds. What can I do or who can I talk to about this? Please email me at [protected]@yahoo.com
Lura Verfaille
This is my second complaint about, on Dec 30th I sent in a copy of my id and social security card, i was getting a large some of money sent there. On Dec 31 I get a text to call, i call and they told me to send in another copy, the same copy which was light, that i sent in July 2015 and they accepted it. I call on Dec 31 and they told me they could not read it, so i sent in another copy which was bigger and a little darker, they told me they could not read it. On Jan 1, I sent in another copy this time a copy of where it is coming from and the amount along with my IDs, now they close i have to wait tell Mon or Tues. If they sent my money back, i will take all my money out and close the account and go somewhere else. I am tired them telling me that i am a good customer and they treating like this.
Lady Krulik
RushCard has Been keeping my money from me for over 3 months it all started when i requested a new card be sent to me it took almost 2 months for me to receive it . I finally received the card about 3 weeks ago and the card will not activate thru the systems activation line. I have contacted the customer service number several times but they continuously give me the run around and put me on hold for hours at a time, ive talked to supervisors several times and they still wont fix the problem, All they have done to this point is leave me with false promises stating they will put in for a “Manual Activation” and it will take 2 business days but the card is still not activated. I even once talked to a supervisor by the name of Grace who at the time seemed pretty helpful and trustworthy, She assured me that this matter would be solved by the end of the day and she would make sure of it, she even took down my number and promised she would give me a call if there was a problem. I havent heard from her since and that was 8 days ago. I even called back the next day to try to contact her but was unsuccessful, i guess she was in on the game as well. I had $151 on my card that i actually needed for a household bills to help support my fiance and my son, which has now turned into $147 because they charged be 4 dollars to get a new card sent to me. This situation has been a major inconvenience in my life and very stressful due to the fact i nearly spend 3 hours on the phone trying solve this problem every morning. i hope their is some way you can help me. Sincerely, Calvin Smith
Marilu Primeau
Take your money, customer service hangup on you, don”t let you speak to a supervisor …called when they was stealing my money and when they was supposed to send me a replacement card. I was already waiting five days before I called to cancel and the told me the never was going to send me a replacement even though I called and requested for a new one because my card was stolen… Don”t trust them I will be deactivating my card
Daniel Ellifritt
Rush Card is a scam, they refuse to resolve ATM disputes, I have lost money twice from where ATM’s did not dispense cash, unlike a local bank that you can go to and speak with a bank manage, they only take phone calls (most of the people that answer the phone speak poor english and the connections are terrible), even after filing the appropriate paperwork and having a receit from the ATM stating that it did not dispense the money, Rush Card still refuses to refund my money. Noone will talk to me, “NORMAL/REGULAR” banks replace the money in 48 hours but Rush Card need two whole months just to “investigate”. I AM CANCELLING MY CARD AND GOING TO A REGULAR BANK! DO NOT GET A RUSH CARD
Salvador Sinon
Worst customer service ever! I called to ask if it was okay to send a check that was over a certain limit and was told yes send the check in and it would post to my account in 10 business days. I sent the check next day air; tracking it and it arrived on june 30, 2009 I called to check of the date it would clear and was told it did not arrive. I told the person it did and was signed for by “person who signed” at 8:15 am. They still said it had not arrived and since it’s over the limit it can not be deposited and would return. I told them I was told to send the check and that it would clear. They said there were no guarentees and the check would be sent back. They said someone will call me. No one ever did. I called on july 6th and was told the check was on it’s way back to me, but they did not have a tracking number. How odd??? So today (July 7th) I called them again and asked for the tracking number for the check they’re returning to me. I was told they don’t have one. I said how do you know it’s on it’s way back to me and they said it was on it’s way to their lock box. I said that’s not what I was told. Again they said someone will call me… Yeah er right! I said that is totally unreasonable and I need to talk to someone now. I asked to speak to their corporate office. I was told they do not have a transferring #. I asked for the direct number and was told there wasn’t one. Frustrated I said, “how the hell do you get in touch with them than?” and was told via email. So I said, “fine give me an email address.” “i’m sorry we cannot do that!” Something is wrong with rush card/jp morgan and I will never ever do business with them again! Oh and get this in closing I told them I am closing my account, how will my funds left in the account be returned to me… Oh ma’am we’ll send you a check and it’ll take 8 to 10 business days! I’ll repeat myself! I will never do business with rush card/jp morgan and if you are smart you won’t either!
Tisha Greiner
Subject: Block Card / Woodrow Webb To who, it may concern: There was an issue regarding my account submitted to you by Greendot Money Pak …This issue has been resolved since Last Monday …I received call from Greendot Corp office yesterday who informed me that an email was sent to your headquarters office on the 21st of October 2014 stating that its okay to unblock my account…There telling its out of their hands that the ball is in your court. There was no foul play on my end…My brother Richard Ransome tried to put a few dollars in my account back in Aug 2014 but couldn”t make out the number on the receipt …so he call them trying to get the correct numbers …but in the meantime the money posted to my account …so he email greendot back stating everything was ok…but they filed a complaint anyway…I was told but their headquarter office the email sent to you wasn”t meant to block my account with you all…It was meant to block me from loadng money to my account with a Greendot Card…Since all this has happen I lost my job because I couldn”t get to funds in my account…I would appreciate if you all would try to resolve this issue soon… Please Contact me at [protected] Sincerely Your The only response I get back from them is this : Hello Woodrow, Thank you for contacting RushCard Member Services. Please contact our customer service department at [protected] to assist in your inquiry. I do apologize for any inconvenience this may cause you. Carmela Carpentero Rushcard Customer Service [protected]-RUSH [protected]@rushcard.com No one seem to care about getting this matter resolved at all just the same run around and passing the buck… Woodrow Webb
Glendora Beaucage
When I first had my rush card there was no problem. Now that I have a new job it seems that all hell has broken lose, I have my check direct deposited like I did at my previous job, but this time they wont post it to my account. We called twice in the morning wondering were my money was, they just kept telling me it will b posted at 9pm… Well the time came and still no money, so my husband and I call the customer service hotline for the third time and immediately demands to speak to a supervisor. After about a half hour of arguing with so indian lady with an extreamly thick accent we finally got to talk to a supervisor, which tells us that I need to fax information in but the system is down… First of all I will not be faxing my ss card or any other personal information to a foreign place, its just seems to risky to me. Second its crazy that the people you speak to can hardly understand english. This is bull crap and like everyone else that has been screwed over by this company I need my hard earned money.in case anyone out there is even remotely concerned I will be contacting my lawyer! I have read about many other cases of the same thing happening to other people and I will not stand for this!
Gianna Cattanach
Up until jan ive been getting ss on a ss prepaid card. As of feb 3 my money was changed to a rush card with no authorization. Tried to speak to someone but you call another country. The russell simmons customer service sucks, he should be asahmed of himself by out sourcing his company. You got all your fortune by usa, you should keep the jobs here to. I will be reporting your company to as many people and news teams as possible. How could you sleep at night
Donette Guyll
So rushcard is having issues. I got my direct deposit friday paid bills. Go to use my card today my 900dollar check is gone! I”m gonna get evicted because they have my money and I need it back in my account now! How can they do this and feel ok about it? I think if we all were to cancel our cards once we get our money maybe they”ll listen and feel our pain. Come on now we worked for it and we earned our money when will this get fixed? Why why… I”m just gonna tell everyone cancel cancel it can”t be successful if we don”t use it. And by the way how”s it feel to know we”re all broke but russell simmons is fine bills paid. No problem but we”re supposed to be patient. If it was russell simmons family in a bind would that hurry it up I think so. I”m soso very ?? mad. Sent emails and called never got anyone on the phone what is going on? Ughhhhhh… I can”t be more disappointed then now. Venting cause this hurts right in the pocket and hurts my well being.
Otilia Woltman
This is a summary of what happened to me as a result of using a prepaid Visa card from a company call RushCard. On Friday, January 2, 2009 I went to withrdraw $400.00 from the card to get a money order to pay my rent. The transaction failed. The receipt stated that the terminal timed out. The clerk suggested that I wait awhile and try again. I tried again and the transaction went through. I then tried to do a third transaction when I was told I did not have enough money in my account. I went home looked up my account online and found out that I had been charged for the first transaction that I never received money for. I called RushCard who advised me that the charge would drop off after 48 hours. I waited 48 business hours and called again on Tuesday, January 6, 2009. They then told me that the dispute could take up to 90 days. I put up a huge fuss about waiting 90 days to get my money so they told me to fax over a Dispute Resolution Form they emailed me . I then faxed over the dispute resolution form on Wednesday, January, 7, 2009 with the receipt and copy of my ID. They then told me another 48 hours after I put pressure on them because I am not willing to wait 90 days for my money. I called today, Friday, January 9, 2009, after another 48 hours and I have to wait again. After I expressed much disapproval they told me that the earliest they could have “an answer”, not my money, but an answer for me was February, 28, 2009. I continued to press the issue and then I was told they would have “an answer” in about 3-5 business days. I asked for the physical mailing address, they told me they could not give it to me. I asked for the local phone number, they stated they could not give it to me. I asked for corporate contact information and they stated they cannot give it to me. The only thing she told me was that she was in Chicago, Illinois, when on Tuesday I was given a P.O. Box in Cincinnati, Ohio. I asked for the name of her supervisor, and she being a supervisor would not give me the name or her superior. I stated, ” do you mean to tell me that you cannot give me the name of your supervisor?”, she agreed. I then threated to call ABC, CBS, NBC, and every three letter agency I could think of and she finally gave me the name of “a” supervisor. On Friday, January 16, 2009, aftr 5 business days I called back for them to tell me that they have no credit for me and I may have to wait before or after February 28, 2009. I am so upset. I cannot get my money. They are treating me as if they have a right to my money, this is a debit card, not a credit card. Their terminal timed out and now I am suffering. I was withdrawing the money from a check-cashing place from a live person not an ATM machine like they keep claiming. The money was going to be used to pay my rent. I now have over $100 in late fees and money that was supposed to go towards my other bills have gone towards my rent. I don”t think they plan to ever give me my $400.00 back. I have the receipt that says their terminal timed out.