So I signed up for spa lady, a gym membership. the lady told me that I can cancel at anytime I just had to pay a 150.00 cancellation fee. I called the head office 2 times to try and cancel they wouldn’t let me. The lady told me different then what is on the contract. I made a stop payment with my bank so that SPA LADY can’t take money from me. They are pissed and now I have collection agency harassing me with phone calls. All I wanted to do was cancel my contract.
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This complaint and/or review was posted on The Skeptic Files on 19:49 pm, April 25, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/spa-lady/.
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Beryl Sa
When you deal with this company the old adage “Buyer beware” really applies. My wife signed with this company and believed that she had purchased a one year contract but just recently found out that it was for two years. The option packages were confusing and with the different terms offered she ended up confused. Her fault… yes but when I called knowing what had happened already I ended up confused as well.
Shirely Springe
This is really frustrating and stressing, Spa Lady staff is not trained well to be transparent regarding renewal of contract. This is annoying. I was out of Canada for 4 months and before leaving when I went to cancel the membership I was told its $99. I was forced to continue the membership and I was promised to get compensated for the months i will be away once I am back. While I was away, I found that a regular payment was deducted in March. I called the head office and cancelled my membership without knowing the fact that I won”t be getting my 4 months back for which I was away. After coming back I visited the Spa Lady and I was told coz I cancelled my membership, they can”t compensate for 4 months regardless I join them for another year.