Suddenly they stopped delivering. I complained, first by on-line then as the days passed I started calling on phone. They always say they will “redeliver” the paper within 90 minutes; but that never happens. When I tried to escalate to a supervisory level, hoping to get better problem solving– I got only the same response. they refuse to try anything to understand why 5 of the last 8 days, my paper was not delivered. Start Tribune people appear to be pure bureaucrats and don” t care at all.
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This complaint and/or review was posted on The Skeptic Files on 00:35 am, October 08, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/star-tribune-media-company/.
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Otha Rona
We informed our paper carrier in writing that we wished to cancel our subscription. The Star Tribune bills quarterly in advance and we also stopped paying when we canceled. They kept sending the paper and expect payment after the fact for newspapers we did not want. Threatening collection. We definitely will not ever subscribe to this newspaper again.
Florence Coffin
The Star Tribune’s business plan is incredible. Enroll paying subscribers so that they can show advertisers the number of homes that they are reaching and correspondingly charge a higher advertising rate. But then do not deliver the Sunday paper for six straight weeks, so that there is no cost associated with that advertising revenue. My wife and I religiously use the Sunday ads/coupons to save money on our purchases. And I know that the advertisers count on their coupons reaching subscribers. So the only party that benefits is the Star Tribune. Each week after not receiving the paper by 9 am, I have either called customer service or gone online to request that my paper be delivered that day, an option that they list on their website. None were ultimately delivered. Twice customer service agents have said that they would escalate the issue. Nothing ever happens. I guess when a business model is profitable and works for the company, done tinker with it.