San Mateo County version The weekly TV Guide is frequently not delivered. April 2nd when I called to report the missing section, went through the tree answering all he questions. Normally after that I would have been transferred to a person to take the complaint and have a copy delivered. Rather the program just said we are not open call during normal business hours. This occurred at 8 AM on Sunday. Tried again with same results. Called in Monday and was reassured a copy would be delivered, Not true! Carl Olson [protected]
Read More Reviews and Complaints
WRITE A REVIEWRate and Write a Review on The Mercury News
This complaint and/or review was posted on The Skeptic Files on 16:36 pm, May 19, 2018 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/the-mercury-news/.
The reviews & complaints posted about The Mercury News was submitted by a member or guest on this website. Any and all opinions and information are published as is. The Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, The Skeptic Files cannot be held liable for the complaints and reviews posted about The Mercury News as per Section 230 of the Communications Decency Act.
Jules Belina
You are delivering a Sunday newspaper (hard copy) to my door every Sunday for the past two months. I did NOT request nor ever order this service. I am requesting you STOP delivering this paper to me. I am throwing it away immediately, but it is a nuisance. It is also a security threat as people and burglars can see if I am gone for any extended period. Contact me for my street address on this delivery. Email: [protected]@gmail.com
Simona Weissinger
We signed up for the paper with a kid raising money for college almost 2 years ago. We received the paper for a couple months and then it stopped coming. We have been charged 2x per month (which is a double charge!) for over a year for the paper and have not received a single paper after the initial 3 months! I have tried to call numerous times but was placed on hold so long I could no longer stay on the phone, tried to have you call back instead of staying on hold but never received a call or was disconnected so that I was never able to get through to cancel our subscription. We have paid a lot of money for no product. We like to support local news organizations but this has been a complete scam. I see that we are by no means the only victims of this scam as well. We would like a refund for the past year of our payments to you. The account is under Eric Stimpson [protected] Stierlin Rd Apt 9).
Justina Matza
We have already paid the san jose mercury news paper subscription amount. We thought we are helping a low income family student with his studies. but end up getting a letter from coast to coast financial solution collection amount $32.22 .later u are getting threatening letters m COLLECTION AGENCY Coast to Coast trying to coerce you in paying a subscription you NEVER wanted and NEVER agreed to take. Please help us in this
Waldo Wang
This is regarding San Jose Mercury News bussiness practices: In February 2009, I gave $20 for Mercury New subscription to a high school student earning “commissions” for college savings. I don”t have time to read the paper, I wanted to do a good deed. I opted for week-end only paper, but the paper arrived daily. I called Mercury News twice, to try to change the schedule, but they claimed they could not find my delivery address in their records. They could not find my account, but the paper was delivered to my address!? So I gave up, thinking that after $20 worth of papers they will stop. But no, after a while I received bill to renew the subscription. I ignored it, I did not need any more papers. After the second bill, I called them, this time they found my record (based on the account number), but I was owing them $12 dollars, for the extra papers they delivered to me. I told them I will not pay for something I did not ask. Now I received bill from Coast to Coast collection agency. it”s not about the money, I just feel I was scamed.
Aurora Natiello
The San Jose Mercury News employs high pressure sales tactics such as having groups of “students” solicit donations which include what appears to be a fixed length subscription to the San Jose Mercury News. A group of three women came up to me while I watching my children play in our developments. They were extremely insistent and claimed they would wind up on drugs and not be able to go to college if I did not help them out. I told them no several times. Told them I did not have any money on me and they would not take no for an answer. They asked me where I lived and said they would watch my children while I went to get the money. One of them then took my youngest son’s hand. I should have called the police, but instead out of fear I went and got them the $20. While I was in my house one of them followed me in and told me I had to call a phone number. The other two had my two children outside. Honestly I did not listen to anything that was said as I just wanted my children back and these women to leave. I was hoping it was all for the best and that they did not mean to be so threatening and that I had done a good thing by helping them get to college. This weekend however I was shocked to get a letter from a collection agency, “Coast to Coast Solutions” saying I owed $16.11 for a bill I had never received from the San Jose Mercury News. Apparently, the “donation” includes a subscription that automatically renews unless you cancel within a certain amount of time. The woman who came into my house extracted a promise from me not to cancel because then she would not get her college money. I thought she meant call and cancel right away because that is what I should have done. I did not know that I would have to cancel immediately. I did not cancel because I was afraid she would come back. I am sure most people just pay “Coast to Coast Solutions” immediately since the amount is small and the hassle is otherwise large, but I was so upset, mainly at myself for giving into this pressure sales force in the beginning that I fought the charges. I called the San Jose Mercury News at [protected] and after I explained that I had ” just wanted to make a donation to the school” and did not want the subscription they agreed to forgive the charges. So as it currently stands the $16.11 that I owe will be erased at least according to the representative I spoke to. This is in contrast to what I was told by Coast to Coast Solutions who said that the San Jose Mercury News would have no record of this bill and that it had been transferred to them. So, if you feel that you have been tricked into an automatic subscription with the San Jose Mercury News through this “donation” process, I would recommend contacting the San Jose Mercury News at [protected] and explaining the situation. I also requested proof of the charges in a letter to Coast to Coast Solutions, but that was because I was not able to contact San Jose Mercury News on the weekend.
Penni Ganas
Susan Senneck James Reedy [protected]@att.net [protected] I want to cancel my order San Jose Mercury News 1147 Bucknam Ave. Campbell, CA 95008 On a previous occasion the paper was wet although it was in a bag that allowed water to enter the bag. I used SJM”s automated system to get a replacement that never arrived. After that incident the paper delivery person would tie the bag closed. Wed 1/18/17, the paper was wet from the rain and had no bag. I called the SJMN and left a message at 9:40am. I received a call back at 10:40am and was advised I needed to call before 10:30am to get a replacement paper. I received credit and the Staff left a note for the carrier about double bagging although I gave the Staff the above background. Sun 1/22/17 9:15am. Paper in a single plastic bag tied at the top, but still wet. I called SJMN for a replacement. No replacement bag delivered. 2/16/17 – Two plastic bags for the first time since the SJMN Staff said that they would have the delivery person do so on 1/18/17. Bags not tied and front page wet. Called SJMN at 9:45 am. SJMN called back and stated they would give a credit and deliver a paper tomorrow. Next day paper was in s single bag that was tied off and not “wet”. No extra paper as promised. 2/18/17 paper in two bags and outside bag tied and paper dry. 2/20/17, paper in two bags with outer bag tied off, paper dry. 3/17/17, NO paper. I advised SJMN”s staff that if don”t get a paper today I will cancel my subscription. No call from area manager or paper delivered. 3/27/17, Still NO call from area manager.
Tran Reetz
signed up for sunday + digital for $20 in 4/2016. we never got the newspaper delivered. after repeated complaints of non-delivery, customer service agreed they will cancel our subscription. (during this time, which took over 3 months, we received ZERO papers). 1 year later, a charge pops up in our credit card account for a subscription and renewal that is not authorized. called Mercury News, customer rep is confused since our account is closed and should not have been charged. but has to go through supervisor to reverse unauthorized charge week later, they refund the unauthorized charge minus $0.60. Unreliable service, and their billing isn”t keeping up with subscription status that was changed 8 months earlier. even with zero delivery, we still receive hand-delivered tips/donation solicitation in December in our mailbox by the so-called carrier who never delivered, so we know the carrier knows the correct address (we have security camera, and no newspaper delivery was even attempted, so it”s not the case of stolen delivery)