Total Wireless

Total Wireless Review

Terrible customer service. I was asking for assistance through the chat and was met with Emanuel who did not bother explaining to me what he planned to do to help me. Merely made a small pop up show on my screen asking for my credit card information. He did not explain that he would correct the information that needed correction, didnt explain that I could continue my purchase through him, didnt explain how much I needed to indicate as payment. And when I asked him to explain he said, “What is it that you want me to explain?” and I immediately asked to be transferred to someone of higher position than him. Prea was able to help, but when I sent her this message “I’d just like to point out that you will lose future customers if Emanuel continues to show lack of interest in assisting customers. He did not bother to explain anything. Explain if he would input the correct ICCID with the IMEI, he did not explain why I need to input my credit card information, he also did not explain how much I would have to indicate in “Payment amount” and when I asked him to explain, he played dumb. I would appreciate if more training would be given to him since he is speaking to a future customer. I can quickly cancel my purchase and tell others not to subscriber to Total Wireless. But I will not do so. I chose to speak to someone else instead to complete my purchase. I would like something to be done about this.” She completely ignored it. Never referring this MVNO. Go use Ultra Mobile or Mint Mobile instead.

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