Terrible customer service. I was asking for assistance through the chat and was met with Emanuel who did not bother explaining to me what he planned to do to help me. Merely made a small pop up show on my screen asking for my credit card information. He did not explain that he would correct the information that needed correction, didnt explain that I could continue my purchase through him, didnt explain how much I needed to indicate as payment. And when I asked him to explain he said, “What is it that you want me to explain?” and I immediately asked to be transferred to someone of higher position than him. Prea was able to help, but when I sent her this message “I’d just like to point out that you will lose future customers if Emanuel continues to show lack of interest in assisting customers. He did not bother to explain anything. Explain if he would input the correct ICCID with the IMEI, he did not explain why I need to input my credit card information, he also did not explain how much I would have to indicate in “Payment amount” and when I asked him to explain, he played dumb. I would appreciate if more training would be given to him since he is speaking to a future customer. I can quickly cancel my purchase and tell others not to subscriber to Total Wireless. But I will not do so. I chose to speak to someone else instead to complete my purchase. I would like something to be done about this.” She completely ignored it. Never referring this MVNO. Go use Ultra Mobile or Mint Mobile instead.
Read More Reviews and Complaints
WRITE A REVIEWRate and Write a Review on Total Wireless
This complaint and/or review was posted on The Skeptic Files on 11:53 am, July 15, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/review/total-wireless/.
The reviews & complaints posted about Total Wireless was submitted by a member or guest on this website. Any and all opinions and information are published as is. The Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, The Skeptic Files cannot be held liable for the complaints and reviews posted about Total Wireless as per Section 230 of the Communications Decency Act.
Cody Babel
When I bought this phone from Dollar general it didn”t. Work. I called total wireless and dollar general. They wouldn”t take it back. I neeed a phone I paid for please.i still have in box been ready to send back. It”s been a month I”m sick of waiting. I would just like another one and I”ll send this one back since the store doesn”t take phones back. Or refund my money for the phone and plan I didn”t use ..you shouldn”t. Sell your phones in dollar general no more.Its unfair and they are rude there anyway I”d rather go pay more for something and go to Walmart please replace this phone and thank u
Alexandria Giandelone
We have been doing business with Total Wireless for over a year and have four lines for our family. Shortly after we started with Total Wireless through Walmart services, we received a text stating that our monthly bill of $100 per month would be reduced by $5.00 if we allowed automatic draft. We authorized automatic drafts on our debit card that very day. We have had it coming out regularly with no paper or electronic bills ever since. Initially it was taken out the first of every month but more recently it has been coming out on the 26th or 27th of every month with the last bill dated 12/27/18. Today is the 26th of January. You can imagine our surprise and frustration when our phones were not in service except to call Total Wireless reaching a recording which asked if we wanted to reactivate our plan using a service plan or an credit card. Naturally we opted to talk to a customer service person. However, of the two “customer service” representatives, neither of which could speak English plainly, both kept telling us they had no record of automatic payments ever having been set up. Asking for a manager appeared to be out of the question. The first representative hung up on us and the second, when I asked him to please listen to what I had to say, began a loud beeping noise in my hear until I hung up. The only way we were able to resolve this problem was to pay for a reconnection. Our concern, right now, is that the automatic deduction will come out later today or tomorrow causing us to pay the same bill twice. My husband went to Walmart to get this handled but this was the only way they would allow it to be handled. We were given assurances that we would not be billed twice. We will wait and see. If we are and it produces an overdraft, I expect Total Wireless to be responsible for that fee. I cannot understand how this could happen after at least one year of automatic authorizations. We have recommended Total Wireless to countless other friends and relatives. At this point, we highly regret having done so! The service we have had has been remarkably wonderful up until this time. How sad that an apparent lack of good record keeping, caused such a bad taste at this time!
Darron Bhan
This is there advertisement: The best part? Like Total Wireless’s mobile phone service plans, our mobile hotspot plans are offered on a month-to-month, contract-free basis, so you’re never forced to pay more or stay longer than you want. Browse our selection of affordable hotspots and budget-friendly plans to kick-start your mobile hotspot experience. Which is the whole reason I bought this phone and the $60 plan was for the hotspot, however when I tried to use it, it doesn’t work. So I contacted them and was informed that they don’t support hotspot or tethering. So now I’m out $90 for a useless phone.
Glenna Mccarrel
This is a horrible company to do business with – when I called to let them know that I had lost my phone – they said they put that in the notes and that my phone would be deactivated. When I call a few days later after being unable to locate my phone – they said the phone would go on the black list as stolen and it would take 72 hours to remove the phone number from the black list when I wanted to active the number again. I purchased a new phone and called. They said I needed to wait the 72 hours – which I did. I called again to have my number transferred to T-Mobile. They said T-Mobile would have to call to request the transfer. SO off to T-Mobile I went, and they requested. Funny thing – Total wireless wont activate the phone number again unless I pay for another month – Now this happened on april 4th – and I have already paid for service until 04-28-17 (I even have an email from Total Wireless stating so – but unless I pay for another month – they will not activate the number – and there are no refunds – AND as you know – if the number is not active – you can”t transfer it –
Jessia Vicario
This has been a massive nightmare! I”ve spent a total of 6 hours on the phone over a 3 day period trying to get my account set up and activated. First, one of the SIM cards I ordered from their website was dead on arrival and unable to be used. Then, they couldn”t process my debit card, kept telling me there was an error and said I would have to buy a Total Wireless card. So I went to Walmart and bought one for $110 after taxes. Then when I called back and tried to activate, they said there were errors on my account… WHAT ACCOUNT??? I HAVEN”T EVEN ACTIVATED A PHONE YET! Then they tell me that my account is “broken” and they have to put in a ticket to get it fixed. The problem is that my current service expires tonight, meaning that tomorrow, I won”t be able to Port my phone number over unless I buy ANOTHER month of service from my current provider. To make things worse, Walmart can”t refund my money and neither will Total Wireless! So now I”m out over $100!! I am beyond angry! STAY AWAY FROM THIS COMPANY!
Tyrell Langlinais
The plan I buy every month comes with 6g data. Every month since january 2019 they cut off my internet after 5g of use. When cut off I text Usage or Bal and it shows data used and data left. Always data left but they say there is not. Phone has program built in that also shows 5g usage when shut off. They told me you couldn’t go by that as it was incorrect. At that point I downloaded an app that keeps track of all internet data usage when not on wifi. Shows the same 5g when I’m cut off. Last month I presented this information. After 3 calls and talking to 5 different people who I could not understand because they don’t speak good English I finally spoke to a guy who after 30 minutes who told me they put a restriction on my account and that he removed it. Restriction? For what reason? He would not tell me why. I’ll tell you why. Every month they cut me off early. Usually a couple days before I’m due to renew. This forces me into buying another 5g data which is supposed to roll over but sometimes does not. I check data roll over after paying for the next months service. They put a restriction on my phone so I run out of data early and have to pay more. This month same thing. Ran out at 5g and spent over an hour to get it straightened out. Usually have to this at work because I need the internet. Time lost is money lost. they rip me off in more ways than one. They lie to you, service is bad and they tell you what you want to hear but never fix the real issue
Pandora Hequembourg
Thank you for using the Better Business Bureau”s Online Complaint System. Your complaint has been assigned case # [protected]. Correspondence regarding this complaint will be emailed to : [protected]@gmail.com Please print a copy of this for your records. Filed on : August 11 2017 Filed by : Marc Balentine 22 Lexington Court Napa CA 94559 Filed against : Total Wireless 9700 NW 112th Ave Medley FL [protected] Complaint Description: after about 8 hours over several days, Total Wireless was unable to make LTE voice or multimedia texting work on my stock iPhone 6. my phone has never been jailbroken / rooted, and was completely reset when i activated. they had me delete a profile (apn) in settings, then download a new one from a url. once this was done, my service was worse, still no LTE voice or MMS, and the place where that profile could be deleted in settings no longer exists. they then instructed me to wipe the phone completely, at which point iTunes prompted me to associate a number i didn”t recognize with my iPhone, and upon doing this my number changed. i had to contact legal under threat to sue for the loss of my ported telephone number, which at first they thought they couldn”t retrieve. they said that because my service was activated last month that no refund is a available. not only do they not seem to provide their knowledge base to the representatives they outsource to for technical support, but refuse to accept that they are to blame. they instead point the finger at Apple or Verizon. buffoons. i”m invoicing their corporate office for my time. Reason of review: TOTAL INEPTITUDE. Monetary Loss: $235. Your Desired Resolution: i want a refund of my $35 plan, and $200 for the hours spent on the phone with them to no avail.
Carol Cabading
Your company allowed my number to be ported to Metro PCS without my permission. Talked to customer service representative Mary (510504), she was very rude and unhelpful. Would like my number back and the money I paid for this months service. Someone impersonated me and done this without my permission. I would like to get my number back. They said they were “escalating” it but I just get the run around every time I call. This is the most unhelpful and dishonest company I’ve ever dealt with. They do not value their customers whatsoever.