Complaint Description: Company said that plant would grow in Ohio but several others have said otherwise. Did not receive any information on their cancellation policy. Says on website that they will not dig plant until the day specified in the comments section of the order. Tried to cancel order within 24 hours of order but they said they had already dug and shipped the plants. Pointed out that I did not want the plants until March 10th and had specified in comments section as instructed. They admitted they hadn”t shipped yet but still said they had dug, even though they were not supposed to until March 10th (as specified on their website). TN Nursery refuse to refund my credit card money back and are still planning to ship. Also, it says that they have a BBB A+ rating on dandb.com but I see that they have a D on your website. Asked for cancellation and refund and asked them not to ship trees and have informed them I will refuse the order. Contacted credit card and am currently disputing the charge.