Deliverr 3PL Incompetence
The following is a complaint message sent to our 3PL account manager at Deliverr. WE did not receive a response.
Tyler,
We will be moving our accounts to another service as soon as possible:
- Tech support is incompetent, often referring problems to “other team members” who then fail to respond in a timely manner, if at all.
- Tech support response time is never prompt, sometimes taking 48 hours+ to respond that a response is coming.
- Deliverr has no method for personal contact, email only. This isn’t enough in case of an emergency, and there does not appear to be any prioritization of support requests.
- Apparently customer support closes on the weekends.
- The following is a complaint message sent to our account manager at Deliverr. WE did not receive a response. SDS Worlwide/DARA, INC
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