A Plus Auto Shippers

A Plus Auto Shippers

A Plus Auto Shippers CAR ARRIVED 18 DAYS LATER… HORRIBLE CUSTOMER SERVICE DISRESPECTFUL to ME AND MY FAMILY Peoria Arizona!!. NO ONE SHOULD HAVE TO EXPERIENCE WHAT Iu2019VE GONE THROUGH WITH THIS COMPANY. BEWARE! NOVEMBER 28th night around 11: 55 PM- MY CAR WAS picked up from North Hollywood, California & I DID NOT RECEIVE MY CAR UNTIL 18 DAYS LATER ON DECEMBER 17th. I WAS PROMISED that my car would come 7-10 days u2026NEVER HAPPENED! After a week had gone by, I wanted a simple updateu2026. DECEMBER 6th morning- Spoke with Stoney he said he would have the driver call me later on. I never received a call back as I was told. December 6th evening u2018 I called again to say I never received a call or update as I was told. I was told 7-10 days my car would be hereu2026and I just simply wanted an UPDATE. I expressed my disappointment there had been no UPDATES or CALLS. I told him it had been 7 daysu2026. THE RUDE GENTLEMAN who answered accused me of lying and said u201cItu2019s only been 5 daysu201d I told him my car was shipped on NOVEMBER 28th and today was December 6thu2026.THAT IS 7 days!! He said he gave my grandfather a discount (who was paying for my car to get shipped from California to Michigan) and that I WAS being very rudeu2026.I told him, I was not being rudeu2026I simply want the location of MY VEHICLE. I said thank you for the discount but is that the reason why we havenu2019t received any updates or calls??? Or to be DISRESPECTFUL saying I was lying. Not only was he disrespectful to me, he said since my GRANDFATHER was the main person on the list, HE didnu2019t have to talk to meu2026..ALTHOUGH IT WAS MY CAR GETTING SHIPPED. I decided to leave it alone, pray & let my grandfather handle itu2026u2026.6 DAYS LATERu2026. STILL NO CAR! December 10th u2018 My grandfather called, he was told someone would reach out him in the following days there has been some trouble. (My grandfather is too nice and did not question the person he spoke with as to what trouble it was) SO my grandmother called the next day. Now itu2019s me, my grandfather, and my grandmother involved. December 11th- THE RUDE GENTLEMAN I SPOKE WITH BEFORE on Dec 6th., talked to my grandmother and said that because I was rude and HE WOULD SEE even if they wanted to ship my car stillu2026.ARE YOU SERIOUS?? I WAS NEVER RUDEu2026I SIMPLY WANTED AN UPDATEu2026u2026BUT HE USED ME AS the scapegoat as to why the car had not been shipped. My grandmother requested to speak with a manageru2026.THE RUDE GENTLEMAN said u201cNO YOU CAN NOT SPEAK TO A MANAGERu201d and he said I see where your grandson gets his rudeness from. HOW DISRESPECTFUL to speak to my 61 year old grandmother who has been battling medical issues like that SAYING SHE WAS RUDE, couldnu2019t speak to a manager, and insulting meu2026.. WE SIMPLY ASKED TO SPEAK TO A HIGHER RANK, someone who could GIVE US ANSWERS CLEARLY THESE PEOPLE ARE RUNNING A CIRCUS, not a business.u2026 Dec 12th u2018 My Grandmother received a call stating that the shipping truck had broken downu2026. ARE YOU SERIOUS?? AFTER 14 days you are just telling us THIS? WHY NOW ARE THEY JUST TELLING US THE SHIPPING TRUCK BROKE DOWN? Dec 13th u2018 I called Stoney informed me my car would be shipped and my car would be here on the weekend Saturday afternoon Dec 16th- Saturday afternoon comesu2026 The afternoon comes, no car Evening comes, my mom calls me worried saying if they donu2019t come by midnight we are filing a police report. Driver Art calls when he was 45 minutes awa CAR FINALLY COMES around 8 pm NEVER AGAIN will I use this companyu2026EVER EVER EVER CUSTOMER SERVICE IS VERY POOR. THE PEOPLE ARE VERY DISRESPECTFUL. NEVER HAVE A EVER BEEN TREATED THIS WAY. GOOD LUCK IF YOU CHOOSE THEM!

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