I called Action appliance to come out and repair my refrigerator on Friday November 27th, 2015 because it was not holding temperature. The repairman came out was very quick and told me that my defrost unit failed and that he had to order a part. He needed half the money up front to order which was $324.35. On Wednesday December 2nd they called to tell me part was in and scheduled repair to be done on Saturday December 5th. I waited all day and called office 2 times to get an estimated time of arrival. first girl Renee told me around 2pm 2nd person Ann Marie told me around 5. He never showed up nor called to tell me he wasnt coming. I tried phoning the rest of that night and sunday no one answered their phones. I called Monday no one had any explanation for me. They told me the repairman would give me a call, he never did. I asked to speak to a manager their were non available. They told me for 2 days that they have the request in for manager to call. I never got a call. Being fed up i requested my money be refunded and i wanted nothing more to do with them . They told me they had a policy of 25% being deducted from my check to cancel. I argued that I was cancelling because of their negligience and they still insisted that was their policy. This company is a bunch of crooks and irresponsible, unprofessional low lifes and apparently have managers that could care less about their customers. I am hoping that someone else does not get burned by them.