Consumer Protection- Online Complaint Form Page 1 of 1 Consumer Protection Division Complaint Form Report Today’s Date: [protected]:48 am Date filed: [protected]:37 am Consumer’s Information: Name: Paul Welch Address: 2318 Heather Ridge Lane City, State, Zip: Garland, TX, 75040, TX County: Dallas Home Phone: [protected] Work Phone: Age: 65-OVER Supporting documents will be sent by: Business or individual complaint is filed against: Business: Action Door Company Address: 1224 Millard Dr. City, State, Zip: Plano, 75074 County: Dallas Phone: [protected] Contact person at business: Mike Website: actiondoorandhomeimprovement.com E-mail address: NA First contacted via: I telephoned the business (other): Solicitation in other language? Where transaction took place: At my home (other): Transaction Date: 0-0-0000 Contract Signed? No Original Amount: 1, 800.00 Amount paid: 1, 700.00 Payment Method: Check (Personal) Date of Payment: 0-0-0000 Complained to business? Yes If so, when? 11/28/11 Business’ response? Fraudulent claims that they were here 2 days. That is true but; Shaun was setting in his truck 95% of the time, or he was in the hosue talking to me.The roofer was here 1hour 5 minutes, when the real plumber finally arrived he was here 1hour 20 minutes? Have you contacted another agency or attorney about this complaint? Yes Name and Address of agency or attorney? BBB-Washington FTC-Washington Attorney General-Austin Texas FBI-Washington, Consumer Crimes Div. What action was taken by this agency or attorney? Reports filed today. 11/28/11 Description of complaint: We bought a house that needed some repairs. We immediately needed a Garage Door.Action Door Co.had left a flyer, we called, and they installed a new door immediately. That pricing was okay.I thought I could Trust Action Door. Two weeks later I again called them to repair the roof, and toilets. They sent Shaun to fast talk me and I verbally agreed to continue at a price of $1800, he later agreed to $1700, he stated he was a Marine Vet of Iraq & Afghanistan so I agreed, but questioned his price, he told me it was because their insurance is high because of the roofer climbing upon the high roof? He (Shaun) took the first toilet apart the first day (11/22/11) and spent the rest of the day attempting to install the equipment that I had already bought, or he was in his truck smoking, and talking on his cell phone, he returned the second day, and again attempted to install the equipment in the first toilet, it did not work, he had to call a plumber from somewhere, he did not show up for nearly four hours, but once he was here he finished the first toilet in 30 minutes, the next two toilets were finished in )One Hour or less. The total maximum time actually used for all repair was Maximum (3) hours? Other major home repair companies in Dallas stated they would charge NO MORE than $400 Max.They have offered to come by to make a Quote.I called Action Door today, they are unwilling to adjust their pricing, or refund the $1300 Overcharge SCAM?