When I terminated my service with ADT recently there was a $650 balance owed to them because I ended the 3 year contract a year early. I do not have a problem with paying it but I expected to make the final payment with a personal check. I had it budgeted to be paid after I received the final escrow settelement check from the sale of the home where ADT provided security service. I stopped the automatic monthly payments to ADT a month before their service was ended. They still dipped in and took the $650 final payment out of my checking account without my knowledge or consent. In accordance with a telephone conversation with a customer service representive, the funds will be refunded to my checking account within 7 to 10 days. It creates a multitude of problems for me. When I asked to speak with a supervisor the customer service representative said there was no supervisor available. This is not a customer friendly company and I do not recommend ADT to anyone. Communications with them are one way – from them to you. They constantly send me junk mail and email but I found their customer service efforts to be totally inadequate. Their products and services are nothing special. They are over priced and similar products and services can be obtained from other companies much cheaper. Shop around. Stay away from ADT!