Advantec Auto Repair

Advantec Auto Repair

Advantec Auto Repair, Sean Dang, business owner Company refuses to honor legitimate warranty repairs. Business owner personally attacks customers. San Diego California!!. Description Of Work: On 10/03/2012, my suspension system was replaced. On 5/04/2013, or about 7 months later & roughly 4,400 miles, the driver’s side strut had started making a “creaky” noise as I turn left or right. I went back & Gilbert confirmed that the part and labor was still under warranty and gladly swapped it out. Yet less than a month later & still WELL UNDER 1yr/12k miles, the passenger’s side had the same issue. I made my way back, & conveniently, Gilbert was no longer working there. Sean, THE OWNER, refused to swap out the part. Instead, he dismantled the strut off my car & “lubricated” it, to see if “solves the issue”. At any rate, I gave it a few days & everything seemed fine until the issue returned. The noise was unbearable. It sounds like an old, spring mattress. I found a way to make precious time & returned to the shop. At this rate, Sean stood his ground, & still refused to replace the RIGHT strut that is STILL WARRANTED. I implored that switching out the strut will solve the problem. HE REFUSED. Member Comments: This “repair shop” refuses to honor their “1 year/12k mile” warranty. AVOID THIS PLACE. I will also file a complaint to BBB. This business has the shadiest tactics and the owner constantly attacks customers that had given bad reviews on another “popular review” site(starts with a Y and ends with a P). Unacceptable! Calls his customers demeaning names; absolutely horrible business ethics!

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