ALEKO Products

ALEKO Products

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This winter (2017) I contacted Aleko because I was looking for a sliding gate opener that would work on 220 Volts. The person in technical service assured me that their model 2700 would work on 220V. After a little more research, I ordered the unit. | In March I was reviewing the technical information included with the opener and called technical service with questions because the instructions were not translated well into English. In one Email chat I stated that the instructions only gave information about connecting to 120 Volt power. The response was that the unit would identify the voltage that it was connected to and adapt accordingly. In a follow up question, I asked about the specific terminals to use and was told to attach it just as if it were 120 Volts. | When the weather broke in May, I rented a trencher because electrical installations must be installed 2 feet below ground, and trenched over 300 feet to my gate location. I had a gate manufactured to match the closer specifications. I cast the conduits and anchor bolts into the gate concrete as specified in the closer specifications. | In mid May I installed the closer and connected the power. Within seconds of turning on the power the coil in the control board began to smoke and crackle. I called technical support and talked to Ahmad. He told me that they regretted giving me the bad advice and they would send me a new control board and an inverter that would convert the power for the unit. He later informed me that they did not have an inverter that fit the 2700 model and I would have to replace the wiring. When I explained what that would entail he promised to get back to me on a solution. A week passed and I called him again and he had no solution so I asked to talk to his supervisor. He would not give me her phone but gave me Tanya’s Email. | On May 31, I wrote Tanya and explained the problem and eventually we agreed that if she sent me $50 for an “inverter” and technical service would help me select one of suitable size for the opener that would be sufficient. I contacted technical service and they did not understand my questions so they referred me to Sam Kor, the head of their IT department. | The conversation with Sam was short. There is no way to solve my problem. | After that Sam would not return my Email. I sent two other Emails on June 13 and 19 to Tanya which were not responded to. Now it is mid-July and I have a nonfunctional gate opener and Aleko Products refusing to acknowledge or take responsibility for my problem.

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