Sent me a burned out motherboard will not refund. Are asking for video evidence that the board doesn’t work. They sent the board with the battery installed and probably got zapped in a scanner because cmos active with battery in. | NOTE… it is also illegal to ship lithium batteries in an airplane but… installed the board in a new build computer using all new parts and it doesn’t post. Doesn’t turn on at all. Checked all connections, NG. Found another board on eBay, used, installed used board and computer runs. | Relayed all info to Aliexpress in dispute and refund is denied for lack of evidence? Do not buy electronics on Aliexpress. They do not honor guarantee, they will not refund for faulty parts and the Aliexpress appeal process is completely One sided in favor of their stores/ sellers. This was the Amyloving store by the way.
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Published14 September 2019
Submitted by: Anonymous
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Francene Grotheer
On the 17th of June 2016, I bought Three Hard Disks from AliExpress website. The name of the store or seller was sea storage. | When The item arrived in Nigeria and I picked it up, I tried slotting them into my server, The couldnt go in…. I realized Immediately that I got the part number wrong (My fault). | When I saw this, I immediately contacted the seller through aliexpress website, The seller responded and told me to send the details of the right one I want to a particular email address that they will send me the right one. ( I was so happy to hear this). Because of all of these, I decided not to mark this transaction completed as to me it wasnt. Surprising, AliExpress decided on their own to mark it complete and by this I couldnt open a dispute on this transaction. | I sent an email to the address given and we started communicating. They asked me to send the hard disk back to them which I did. After sending them the hard disk, they said I will have to pay extra for the right on. Note I paid for 2TB hard each. They told me they dont have 2TB for the real on I need but only 1Tb and I will have to pay close to 300 dollars extra. | After some back and forth, I agreed to this. Then Nigeria had some restrictions on the amount of dollar you can pay out and all, I got stuck at this stage and couldnt send money out to them. | However we kept communicating. Now The restrictions got lifted and I was ready to pay these guys. I found out the email I had been mailing was not working anymore. I called Aliexpress Customer centre through their chats and all I heard was that it would be resolved. I gave them all the details they requested for. Even the shipping bill and tracking number with which I returned the hard disk. | The annoying thing here is that, the customer care agent will promise me week in, week out that they can see on their system that I was going to be paid back my money as the seller has been contacted and reprimanded for this action, but up till this very money, I have nothing indicating such. | Its Painful that one has to suffer this much. The Total money I paid was $681.07
Leanora Powley
Ordered a kitchen sink from store “qiye2” for nearly $400.00. The sink had two large dents in the bottom when I received it. Had to dispute as seller refused a refund (offered me $20!!). Aliexpress offered a refund of $189.00. So I am out the 50% difference. | Ordering from Aliexpress is like gambling, you won’t get your money back. And these “stores” can just keep changing their name. I think the sink was a “Scratch and Dent” buy out by the seller and he figured he could pawn these damaged product off on stupid Americans.