The company acknowledged an online order placed on 10/13/2013 and chose to IGNORE the request to cancel the order on the same date 10/13/2013. All Parts Grills shipped the order two days later on 10/15/2013 even after my documented email notifications. Upon receipt of order on 10/18/13, I sent an email to request return of the unwanted order. No responses from the company. Today, on my day off, 10/22/2013, I spoke with “Carl” who lamely advised my phone call should have been placed with a person. And as far as emails are concerned, All Parts Grills gets hundreds of emails that they can”t reach(?) When I asked why my emails sent since Oct. 13th still had no responses, Carl simply advised me to return the package at my expense (approximately $15.42) and they would refund my credit card $67.46.