After moving locations, we discovered we were being charged for an internet service level that could not be achieved at our location (speed) and Integra refused to offer a more appropriate package. Additionally, we had numerous phone outages which were disruptive to our business. In the final outage, technical service called back 3 hours later (after the phones were back) and when they heard the phones were up asked us what WE did! Also, be aware that if you have a billing dispute, Integra will make no effort to resolve it with you and will let the late fees rack up. Run away as fast as you can!!!