Allstream Business (formerly Integra Telecom)

Allstream Business (formerly Integra Telecom) Complaint

After moving locations, we discovered we were being charged for an internet service level that could not be achieved at our location (speed) and Integra refused to offer a more appropriate package. Additionally, we had numerous phone outages which were disruptive to our business. In the final outage, technical service called back 3 hours later (after the phones were back) and when they heard the phones were up asked us what WE did! Also, be aware that if you have a billing dispute, Integra will make no effort to resolve it with you and will let the late fees rack up. Run away as fast as you can!!!

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