alpha warranty services, inc.

alpha warranty services, inc.

alpha warranty services, inc. Refused to cover rental due to their own delays Mansfield Massachusetts!!. On March 18th, 2018 I brought my car to the Nissan dealership for warranty repairs. They called Alpha Warranty Service to file a claim and was told that since it was over the threshold that an adjustor had to come out within 24-48 hours and that an approval would be made within another 24-48 hours. After the approval the warranty company called and said they found the part cheaper and wouldn’t be delivered until 3/23/15, but it did not show up until the 24th. Within that time another approval needs to be made for a part. During the first 3 days, I rented a car. When I called about reimbursement I was told they only pay 1 day rental for 4 labor hours that the car was being worked on and I had only enough hours for one day of rental coverage. HOWEVER, they had my car repair held up because they had me wait for the cheaper part. I was not responsible for the delay. When I called and advised them I was told that I could’ve had the more expensive part and paid the difference. This was NEVER told to me. When I demanded a copy of the phone conversation I was told I needed to get a subpoena and a lawyer. When I asked to speak to a supervisor, manager or director, I was told there were none. I find this extremely hard to believe that no one of authority exists and that only a condescending woman named Alicia is the only person who could help me, of which she never accomplished. She only parroted the words written in the contract and didn’t offer ANY help whatsoever.

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