Today August 9, 2019. I placed a claim in July 7, 2109 regarding water flooded my basement. A Tech was sent out to investigate the problem. the Tech noticed water penertation thru the wall. Serveral weeks went back for a response from Water resources. | After everything was said and done with their final conclusion. it determined that I had filed a claim in 2016 regarding the same incident. At this point, they declined my claim and stated I needed to verified that I had the work done prior to the new claim which left me speachless.