Purchased storm door made by Anderson subsidiary, I believe in Iowa. Door blistered by handle and turned out to be apparent lead or aluminum blistering all around handle, in less than one year. Unsightly. Anderson referrred me to the subsidiary in Iowa called EMCO ENTERPRISES. I called them. They did absolutely nothing. They completely failed to honor their warranty which is supposed to last for the lifetime of the owner. P.S. I’m still alive, but they didn’t honor it. Breach of warranty. I purchased this door at Home Depot…they refer you to Anderson who does nothing but refers you to EMCO Enterprises, who also do nothing to honor the warranty.. Frankly, this storm door is a complete piece of junk and is an embarassment to have on your front entrance. Anderson and Emco’s dismissive attitude toward their warranty is a breach of warranty and a disgrace. They count on your not suiing them. I may do so nevertheless, I am so incensed. TO THE PUBLIC: LEARN FROM MY EXPERIENCE. AVOID ANDERSON AND ANY SUBSIDIARIES, SUCH AS EMCO ENTERPRISES DOORS, SOLD AS “EMCO” AT HOME DEPOT. IN YOUR PURCHASES, unless you want to be treated this way.
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This complaint and/or review was posted on Skeptic Files on 00:08 am, April 27, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/andersen-windows-doors/.
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Sunshine Greenough
We built our house in late 1984 and installed all new Andersen vinyl clad windows including 2 45 degree angle bays on the south side of the house for passive solar. We install the vinyl clad for ease of maintenance. The windows are in direct sunshine during daylight hours when the sun is out. I was out today looking athe the windows and notice that the vinyl coating is coming loose leaving the wood exposed. I”m not happy with this as one of the reasons we chose Andersen is because of the quality. I”m very disappointed. You can see in the attached pictures where the vinyl is separating on the left side of the window.
Tamar Baillie
We built our home in the end of 2000 and installed Andersen double hung vinyl clad windows. I’ve been noticing paint cracking along the lower corners on the inside for years. Finally I noticed the cracks were really covering black rotten wood. I have 29 of these windows in my home and I can think of only a few that aren’t rotting!!! We take good care of our home. We shut the windows when it rains. We use a dehumidifier. We chose the vinyl clad because it would supposedly protect our windows. And now this! This is not something a home owner should have to pay for.
Tennille Bruchey
We built a new house in the fall of 2013. During the winter of 2013 & 2014 we noticed major air infiltration coming from our patio door. Both upstairs and down. Contacted the supplier and they had both sets of door panels replaced. The door panels, due to lack of quality assurance standards were wider in the middle (across the door) than the top and bottom, causing the seal in the middle of the door to have a 1/2″ gap, allowing air to blow around the seal between the stationary panel and the glider. The replacements are doing the same thing. They are going to replace them again. But what I didn’t know is when the builders’ painter finished the first replacements, he didn’t get paid by Andersen. Now I am going to be held responsible for having the interiors of the doors stained and finished. It is going to cost me $400 for their screw up. It states in their warranty that painting, staining and installation are excluded in the warranty.
Eugenio Willens
We built a new home in 2002 using Andersen green vinyl clad, double hung windows. The windows started fading right away (after I was assured by Andersen that they wouldn’t). After 9 years the fading is significant. Their solution was they would paint them. I bought vinyl clad so I wouldn’t have to paint, so I have delayed any decision. Today we were washing the exterior of the windows and noticed large openings in excess of 1/4″ in the corners, both top and bottom, on the exterior frames, where the vinyl appears to have opened up (pics attached). This has occurred on many of my windows. A neighbor who has Andersen green, vinyl clad windows recently showed me where many of his frames are “spongy” at the bottom from apparent rotting. Anyway, this is not a good sign for a “maintenance-free” window. I contacted Andersen by email today and will call on Monday.
Anya Pascua
We built a new home in 2002 using Andersen 400, green, vinyl clad, double hung windows. We recently noticed large openings, some in excess of 1/4″, in the corners both top and bottom on the exterior frames where the vinyl appears to have opened up (pics attached). This has occurred on all 29 series 400 windows. A neighbor who has Andersen green, vinyl clad windows recently showed me where many of his frames are “spongy” at the bottom from apparent rotting. The windows also started fading right away (after I was assured by Andersen that they wouldn’t). After 9 years the fading is significant. Their solution was they would paint them. I bought vinyl clad so I wouldn’t have to paint, so I have delayed any decision. Anyway, these problems are not good signs for “maintenance-free” windows. I contacted Andersen by email and we’ll see how long it takes to get the right attention. Anyone out there with similar problems??
Shameka Akahi
The pre-drilled holes for hinge to mount are in the wrong spot. If I put the hinge on using the pre-drilled holes the the hinge will not properly fit in the space between the door edge. When I call the number on the package for help what I get is somebody who will read the install directions to me. When I explained the holes were in the wrong place I was told to just drill new holes. If I drill new holes that will allow the hinge to properly fit half of the existing hole is already exposed and then the screws will not fit the new hole as it will be too large for the screw. The person I talked to on the phone obviously has never held a screw driver let alone installed a door. Anderson Customer Service really needs to employ people who at least know a screw driver from a hammer.
Tanya Stenslie
Such a HUGE DISAPPOINTMENT. Brand new house and one of the windows fails. Look out window one day and the sash is hanging off literally. Andersen is called and replacement window is ordered. Installer shows up and comes down and says he cant replace the sash until we removed the plantation shutter. WHAT?? You want me to pay for this? Andersen”s response was we added a decorative accessory (I cant make this stuff up – he actually said this) and we will not pay to have it removed to put new window in. REALLY!! Let me be clear we spent over twenty thousand dollars for new windows not even 5 months it fails and I have to pay to have my decorative accessory removed ( I am still laughing about this like I bought earrings for my window). Andersen would choose to loose a reference and a future repeat customer over $200-$250 (guess) have shutter removed and replaced. BTW called a couple of other window companies and they are saying they would have stepped up to the plate and paid to have this removed and replaced. Great job Andersen
Tereasa Drenth
Storm door was installed in 2010 in basement of subject home. After 4 years, the door is falling apart. Spoke to EMCO representative and stated that I should complain at this site. I am requesting a replacement door. This door is left hinge size 281/2″ x 741/2″. Serial number is [protected]. Please call me at this number so I can forward pictures to you. [protected])
Jenell Chieves
windows installed by Anderson- now leaking. numerous calls placed with NO return calls. installed at 120 Sakonnet Rd Portsmouth RI 02871, installed about 5 years ago. a call to Barbara Beaumont would be nice. This was confirmed- still under warranty when Barbara called. Rep stated she would send someone out asap- to avoid further damage. NOONE will return my mother’s calls. she confirmed allof the purchase info over the phone yet no one has even came out!
Young Larmer
We ordered a henged patio door unfished pine interior.. Door has 3 coats of stain and I noticed on the trim on the top is a different color and wood texture is different.. So the color isn”t the same on other parts of the door.. Trim looks defected.. I would like someone from anderson to come and take a look.. Wr purchased the door from home depot and they told me to contact you guys..:i”m enclosing pictures of the problem.. Please contact by email at candlenut2 @comcast.net or by phone at [protected]…
Jeanna Chisler
Vinyl originally started lifting on fixed side of French door. A call to Andersen and person told me they had trouble with the adhesive used to apply the outer skin of vinyl. They sent me a replacement panel to be replaced by me. Shortly after the opening door started doing the same thing. Called again to complain about the the door and all I got was a replacement cost of $656.27 and I do the labor. Never again will I own or recommend a Andersen product.